Project Director

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The Company

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world's biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.

Our Values and Culture

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet's most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

• Respect for the planet
• Respect for our customers and
• Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil

Gentrack's global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.

The Opportunity

We are seeking a Project Director to join our Programme Management Practice. As a Project Director, you play a critical role in leading and delivering large-scale, multi-project programmes. You will ensure our strategic projects align effectively with our customers' business goals, maintaining project governance, commercial success, and overall customer satisfaction.

You will lead teams of Senior Project Managers, Delivery Managers, and professional disciplines across multiple initiatives, fostering strong relationships at senior levels within customer environments and internally within Gentrack. You will provide strong strategic oversight and guidance, ensuring programme integrity, efficient resource allocation, effective risk management, and consistent delivery excellence.

This role involves travel to customer sites, as required.

The Specifics

Project Leadership

• Provide strategic leadership and direction across multiple programmes and initiatives.
• Lead, motivate, and manage teams effectively, including Senior Project Managers, Delivery Managers, Business Analysts, and other related roles.
• Champion a high-performance culture, ensuring alignment with strategic objectives and company values.
• Represent programmes at executive steering committees and client senior leadership teams.

Strategic Alignment and Governance

• Develop and oversee execution of strategic and operational plans for complex, multi-workstream programmes.
• Ensure strategy, delivery methodology, and outcomes remain aligned with customer objectives and our corporate strategy.
• Ensure robust governance structures, including effective project steering, change management, reporting, and stakeholder communication.

Customer Engagement

• Forge robust relationships with senior customer stakeholders, earning trust and positioning yourself as a strategic adviser.
• Support sales leadership in identifying further business opportunities, at existing and new clients.
• Provide thought leadership to customers and proactively recommend solutions that meet their business challenges.
• Work collaboratively with internal teams to ensure customer visions and expectations are fully understood and appropriately met.

Commercial Management

• Hold accountability for programme-level budgets, financial forecasts, and commercial outcomes.
• Proactively manage and mitigate programme and commercial risk, managing scope, contract variations, and budgets effectively.
• Provide clear, accurate, and timely financial and resource utilisation forecasts to the business.
• Understand and manage contractual obligations to ensure compliance in delivering customer commitments.

Resource Optimisation

• Take responsibility for managing direct and matrixed resources, ensuring proper allocation and utilisation.
• Proactively identify the need for, and secure resources for future programme needs.
• Actively support talent development and coaching within the delivery teams, maintaining motivation and professional growth.

Quality Assurance and Risk Management

• Ensure that delivery excellence and quality outcomes are consistently achieved across all projects and initiatives.
• Continuously monitor delivery progress and intervene decisively to course-correct any programme or project issues threatening quality, timelines, or finances.
• Oversee programme risks and establish robust mitigation and contingency plans deployed proactively.

Process Improvement

• Foster a continuous improvement mindset, driving appropriate innovations in delivery and project management approaches.
• Ensure appropriate learnings feed back into the organisation to improve future programme delivery.
• Advocate for and champion Agile and Waterfall methodologies depending on programme requirements and customer preference.
• Champion the use of tools (such as Jira and Confluence) and best practice methodologies to maximise effectiveness.

Collaboration and Sustainability

• Collaborate meaningfully across delivery, product, sales, customer success, and engineering teams to deliver aligned customer solutions.
• Advocate for sustainability principles within customer programmes in line with Gentrack's sustainability commitments.
• Actively support and contribute to Gentrack's sustainability initiatives and participate actively within our Sustainability Charter activities.

What we're looking for (you don't need to be a guru at all, we're looking forward to coaching and collaborating with you):

• Extensive senior-level experience in programme/project directorship or similar roles covering large complex multidimensional programmes.
• Proven track-record managing multiple senior project managers, diverse project teams and successfully delivering complex programmes on time and within budget.
• In-depth understanding of software delivery, implementation, and technology-driven business transformations, ideally within the Utilities sector (Energy, Gas, or Water).
• Proven experience establishing rapport and credibility with senior (CxO level) stakeholders.
• Strong proven commercial acumen and financial governing skills; ability to manage large budgets and complex financial forecasting.
• Deep knowledge of Agile (e.g., Scrum) and Waterfall delivery methods.
• Demonstrable understanding of best-practice project governance structures, processes, and controls.
• Track record working in Professional Services or Consultancy environments.
• Natural leadership capabilities with a motivating and collaborative style.
• A strategic thinker with strong problem-solving and critical decision-making skills.
• Exceptional influencing and negotiation skills.
• Ability to handle high levels of complexity and ambiguity calmly and effectively.
• Passionate commitment to customer success and customer service excellence.
• Pragmatism combined with meticulous attention to detail.
• A positive, solutions-oriented "can-do" attitude.
• Strong interpersonal and communication skills-excellent at stakeholder reporting and executive presentations.

What we offer in return:

• Personal growth - in leadership, commercial acumen and technical excellence
• To be part of a global, winning high growth organization - with a career path to match
• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos
• A competitive reward package that truly awards our top talent
• A chance to make a true impact on society and the planet

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.

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