Programmes Manager

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About The Role

The Faculty of Arts & Humanities is seeking to recruit 3 Programmes Managers within Arts and Humanities.

The post holders will work as part of a team to ensure consistent management and delivery of taught undergraduate and postgraduate programmes, both within the department and across King's, through providing high quality administrative support.

They will be responsible for:

Ensuring timely and effective provision of taught programmes in accordance with university and Faculty priorities, timelines and policies.

Ensuring consistency of process, quality and efficacy of service and that the programme teams provide a high level of customer support to relevant stakeholders.

Providing leadership and line management to Programme Officer and Senior Programme Officer roles, allocating staff resource to ensure consistent and effective service delivery, and developing and training staff to enable and embed service resilience and succession planning. Working closely with Heads of Department on strategic planning in areas of student provision.

Representing the Faculty in wider university activities and committees.

Ensuring that staff are aware of their purpose and engaging with a shared vision for the university and the Faculty.

This is currently a hybrid working role. The role will be based in the Humanities of Arts and Humanities faculty.

These are full time (35 Hours per week), on an indefinite basis.

About You

To be successful in these roles, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Excellent communication skills including to ability to draft documents and correspondence, lead and contribute to meetings with a range of stakeholders
2. Excellent organisational and time management skills, with the ability to prioritise effectively and delegate tasks appropriately and work to tight deadlines
3. Strong numeracy skills and ability to extract, analyse and present complex numerical data to drive decision-making aswell as an excellent working knowledge of Microsoft packages, experience in use of databases such as student record systems (e.g. SITS), and confidence in learning new systems
4. Experience of supervising staff, and monitoring their work and developing their skills.
5. Experience of stakeholder management, and identifying a customer's needs and developing services to meet those needs
6. Experience of addressing complaints and service setbacks in a professional and efficient manner
7. Have a methodical but flexible approach to work, being adaptable and responsive to a culture of continual improvement
8. Have a proactive approach, working independently and exercising professional judgement
9. Ability to work under pressure to complete a range of competing priorities, demonstrating resilience and maintaining accuracy and attention to detail
10. Understanding of the importance of equity and diversity in the workplace

Desirable criteria

1. Strong understanding of user-focussed, end-to-end service ethos and familiarity with frameworks for effective delivery.
2. Experience of managing change, setting standards and developing high performing teams with development focused and proactive style.
3. Experience of working in education delivery in Higher Education

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click "Apply Now". This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ' How we Recruit ' pages.