Programme Manager - Service Transformation

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RFL Property Services (RFLPS) is a wholly owned subsidiary company of the Royal Free London NHS Foundation Trust (the "RFL Group"). We work in partnership with the RFL Group and multiple other NHS organisations to support and promote good clinical outcomes, enhance patient experience, and enable staff to deliver world class care.

Our vision is simple yet ambitious: to transform the way healthcare estate and operational services are delivered within the NHS and connect people who care through world class spaces.

Since incorporation in 2018, we have grown rapidly, currently managing a portfolio of over 120 properties and delivering services across multiple NHS Trusts. We have been recognised for our efforts in the industry by winning IHEEM and Building Better Healthcare Estates & Facilities Team of the Year and gaining ISO accreditation for several of our services.

The Royal Free London NHS Foundation Trust, our "parent" Trust, is one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our 3 main hospital sites Barnet, Chase Farm and Royal Free.

RFL Property Services offer Wholly Owned Subsidiary Terms and Conditions and the RFL Group Terms and Conditions (Agenda for Change) do not apply to this vacancy.

Click on the logo below to see the video of the Royal Free London NHS Foundation Trust values

Job overview

About the opportunity

There is currently a programme of extensive investment in healthcare infrastructure across the country with a number of large redevelopment programmes across London and the Southeast of England including new hospital builds and major refurbishment projects.

This pivotal role will manage and lead the programme team, working with local and regional stakeholders, to design and deliver the hospitals. This will promote best practice, value for money and shared learning across the healthcare schemes in the programme.

The scope and ambition of this new programme. From green, energy-efficient buildings which benefit the environment to healthcare facilities using state-of-the-art technology to improve the health of the local population, this is an opportunity to make a real difference to the health and lives of our communities.

Main duties of the job

The Programme Manager will need to oversee and support the continued development of our Transformation Services (including but not limited to):

• PMO and Governance
• Stakeholder management and executive support
• Programme reporting and controls.
• Risk and Issue management and oversight
• Project and Programme Delivery
• Business Case Development and Delivery
• Programme Health check and Assurance

The Programme Manager will need to strategically lead programmes, working closely with the SRO and Executive Leads. Considerable experience in programme management is necessary as you will be required to work across a diverse client base to inspire, design and lead improvement programmes. As well as being technically competent, you will need to possess excellent interpersonal and communication so you can work effectively with multiple stakeholders different organisations.

The role requires you to effectively balance driving the growth of the Consultancy business with successful, high-quality delivery across the portfolio. You will need to be an ambassador for improvement and model the integrity, patient focused and value for money behaviours essential to sustainable improvement.

Working for our organisation

• 25 days annual leave + public holidays
• Hybrid working
• NEST Pension scheme - 6% employer pension contribution
• Great learning and development opportunities to support career progression

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification

Skills and aptitudes

Essential criteria

• Advanced communication skills both written (complex report writing) and orally including advanced formal presentation / facilitation skills.
• Excellent planning and organisational skills
• Commitment to, and experience of, multiprofessional working arrangements and projects.
• Takes appropriate action or make decisions in a changing environment and to prioritise work
• Has the ability to manage multiple tasks and projects

Values

Essential criteria

• Demonstrable ability to meet the Trust Values

Education & professional Qualifications

Essential criteria

• Educated to degree level or equivalent experience
• Relevant Masters qualification or equivalent experience of working as a senior operational or strategic manager in a relevant field.
• Project or programme management training or qualification
• Evidence on ongoing CPD activity

Desirable criteria

• Construction management training or qualification

Experience

Essential criteria

• Established programme management experience, including experience of leading / multi-site complex change programmes
• Experience of managing a team to achieve delivery of planned benefits
• Experience influencing staff at all levels to ensure project objectives are owned by all members of the team including users and stakeholders. Evidence of the ability to involve teams in analysis of situation and solution development; persuade teams to take on new ways of working and to constructively challenge the status quo.
• Experience of budget management
• Experience of financial recovery and turnaround, or improving financial sustainability within an organisation
• Experience of working in a demanding environment with many, sometimes conflicting priorities.
• Experience of successfully developing collaborative relationships with a variety of stakeholders.

Desirable criteria

• Previous NHS and/or construction management experience

Important Information - Please read before submitting your application.

• Covid-19 Vaccination Requirement

  The Government has formally announced it is pausing the regulations requiring specific healthcare sector roles to be fully vaccinated (1st & 2nd dose) against COVID-19, subject to government consultation.

  Please be aware that should this post be identified as in scope for the regulations after the consultation and Parliamentary process, you will be required to provide your vaccination status or proof of medical exemption.

• Applicant communication for all stages will be via our preferred 3rd party recruitment system and not via NHS Jobs.
• Failure to supply correct email addresses for referees will cause delays, we do not accept private domain emails (Hotmail/Gmail/ etc. for referees)
• Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
• If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• The Trust on behalf of Royal Free London Property Serviced Ltd (rflpsl) will undertake a DBS (Formerly CRB) clearance where the job description and person specification requires the employee to undertake regulated activities, (Regulated Activity Definitions). The Trust fully complies with the Disclosure and Barring Service Codes of practice
• By applying for this post you are agreeing to Royal Free London NHS Foundation Trust on behalf of rflpsl transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Programme Manager - Job Description (PDF, 302.8KB)
• Programme Manager - Service Transformation PS (PDF, 303.6KB)
• Programme Manager - Functional Requirements (PDF, 90.0KB)
• Programme Manager - T&C (PDF, 348.0KB)
• Terms and conditions- 2024-2025 (PDF, 122.0KB)
• Staff Handbook for Staff employed by Royal Free London Property Services and / or Royal Free London Dispensary Services.V4 (PDF, 559.1KB)