Programme Manager

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About Us:

The Confederation, Hillingdon CIC works with General Practice and other healthcare providers to deliver its vision for "Hillingdon to deliver the best primary care outcomes for patients in the whole of London". We are a not-for-profit community interest company. The Confederation works to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We deliver excellent clinical services ourselves both at scale and complementary to General Practice. We are the provider representative voice for local General Practice into the wider NHS and other Partners. We are 'of the NHS' but independent, innovative and transformational.

The Confederation determines to develop as an attractive place to work, providing rewarding roles and opportunities to grow in order to attract and retain great staff that in turn delivers our vision.

Our Values:

Organisation Background

The North West London Primary Care Provider Collaborative is a new, ambitious strategic vehicle, established by the leading GP at-scale providers across the North West London boroughs. The organisation has recently been incorporated as a Community Interest Company.

Our mission is to unite the collective strength of North West London's primary care at-scale entities (including GP Federations and other GP at scale organisations) to shape system strategy, secure sustainability, and transform service delivery for our diverse population of over 2 million people. As the organisation progresses, this will also include integrating wider primary care (dentistry, optometry and pharmacy). We exist to ensure that the voice of primary care is central to the West and North London Integrated Care System (ICS), driving innovation and improving health outcomes.

We are at a pivotal moment. This new pan-NWL organisation requires a Programme Manager to work with the Interim Chair and Board, designing and executing the programme plan, embedding governance, building infrastructure, and ensuring the organisation is fully functional and compliant.

Job Summary

The post holder will lead the mobilisation, establishment and system integration of the North West London Primary Care Provider Collaborative (PCPC), a newly formed pan-borough collaborative operating across the North West London boroughs.

The role is responsible for creating the governance, operating model, assurance frameworks and organisational infrastructure required to enable the PCPC to function as an effective, sustainable system partner. The post holder will operate with delegated authority from the Interim Chair and Board and will represent the PCPC in system-level forums with the ICB and wider partners.

This is a system-level leadership role, combining programme leadership with organisational development and governance responsibility, rather than delivery of a single time-limited programme.

Key Responsibilities

Programme Leadership, Mobilisation & Strategy

• Lead the development and delivery of a single, integrated mobilisation and implementation plan for the PCPC across all borough partners
• Coordinate multiple interdependent workstreams, ensuring alignment between governance, workforce, digital, finance and stakeholder engagement
• Develop and execute a comprehensive programme plan for establishing the PCPC, including detailed workstreams, timelines, and resource requirements
• Design and implement robust governance structures, reporting mechanisms, and decision-making frameworks which reflect the Board's requirements.
• Lead stakeholder mapping and engagement strategy across all partner organisations
• Maintain oversight of risks, issues and dependencies at system level, escalating appropriately to the Board and ICB as required
• Build and maintain effective relationships with borough-level Primary Care providers, collaborative members and partner organisations
• Represent the PCPC at system and place-based forums as required, operating with delegated authority from the Interim Chair.
• Establish performance metrics and monitoring frameworks for the setup phase

Organisational Infrastructure Development & Readiness

• Oversee the development of the PCPC's operating model, organisational structure, and staffing strategy
• Work with the Chair and Board to manage the recruitment and onboarding of key leadership and core team positions
• Put in place training and development required to support the Board in understanding and executing their responsibilities
• Lead the development and implementation of core organisational infrastructure, including policies, procedures, assurance frameworks and operational processes.
• Ensure organisational readiness for future contracting, workforce expansion and service delivery as the PCPC matures
• Support the development of future roles, functions and resource requirements to enable sustainable operation

Operational Setup

• Act as the primary operational interface between the PCPC, the ICB and wider system partners
• Lead the setup of physical and digital infrastructure, including premises, IT systems, and communication platforms
• Oversee implementation of clinical and administrative systems required
• Ensure compliance with NHS contracting requirements, CQC registration, data protection (IG), and other regulatory frameworks

Board Support and Partnership Development

• Support the Chair to setup regular Board meetings and working groups as required
• Create agendas and manage the creation and distribution of Board papers
• Act as Board secretariat, taking minutes, actions and recording decisions

Provide governance management for a new statutory-facing entity:

• Incorporation & governance
• Operating model & workforce plan
• Finance/procurement/BCP/risk
• Digital/data/IG/assurance readiness
• Stakeholders/partner agreements/comms
• Mobilisation roadmap & reporting
• Facilitate partnership agreements and memoranda of understanding between member organisations
• Develop collaborative working arrangements with ICB, LMC and other partners

Financial & Resource Management

• Manage the setup budget, including reporting and ensure efficient use of resources
• Develop business continuity plans and risk management frameworks
• Oversee procurement processes and supplier contracts

Communication & Change Management

• Develop and implement internal and external communication strategies
• Create change management plans to support transition for all stakeholders
• Maintain oversight of risks, issues and dependencies at system level, escalating appropriately to the Board and ICB as required
• Prepare regular progress reports for board, commissioners, and stakeholders

Accountability and Authority

• Reports to the Interim Chair of the PCPC, with a dotted-line relationship to the Board
• Operates with delegated authority to progress agreed programme activities, manage risks and represent the PCPC at system forums
• Responsible for programme governance, reporting and assurance to the Board and ICB
• May have line management responsibility for programme support roles as the PCPC develops

Key Relationships

• PCPC Board and Chair
• Integrated Care Board (ICB) executives
• General Practice leaders and PCN Clinical Directors
• Wider primary care, including Dentistry, Optometry and Pharmacy leaders
• LMC leadership
• Patient and public representatives
• Regulatory bodies

Person Specification

Essential Criteria

• Educated to degree level or equivalent experience
• Programme/project management qualification (PRINCE2, MSP, or equivalent)
• Minimum 5 years senior programme management experience in healthcare/NHS setting
• Experience of leading complex system-level programmes or organisational mobilisation across multiple partners
• Experience of working at senior level with Boards, executives or system leaders
• Demonstrable experience of governance, assurance and organisational development within the NHS or comparable public sector environment
• Proven experience in organisational setup, transformation, or large-scale change programmes
• Comprehensive understanding of primary care, integrated care systems, and NHS policy
• Demonstrated success in multi-stakeholder management and partnership development
• Exceptional leadership and influencing skills
• Strategic thinking with strong operational delivery focus
• Excellent stakeholder management and negotiation abilities
• Advanced risk management and problem-solving skills
• Effective communication skills across all levels
• Resilient with ability to work under pressure and meet deadlines
• Proficient in programme management tools and methodologies
• Minute taking

Desirable Criteria

• Experience in establishing new healthcare structures or collaboratives
• Understanding of primary care contracting models (GMS, PMS, APMS)
• Financial and budget management
• Understanding of population health management approaches