Programme Manager

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Job Description

Please note this role is a fixed term contract until October 2025

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

We have an exciting Programme Manager opportunity, working to deliver the most important strategic change across International. The successful candidate will be responsible for owning and delivering transformation initiatives across multiple selling channels, product types and markets to support our plans to double our business. By being curious and not being afraid the challenge how things are done, our Programme Managers lead cross functional teams to solve business problems and enable us to take advantage of opportunities.

We are looking for an individual with strong experience in leading complex change, who is able to manage ambiguity, communicate at all levels and keep focus on the end goal. The successful candidate will be joining a team of Programme Managers who act as a hub of best practice on project and programme management across the International business.

• Lead and manage successful delivery of transformation programmes aligned to M&S International's strategic objectives
• Oversee initiatives at all points of the programme lifecycle, from creating scope, objectives and investment cases, through to delivery, embedding into BAU and outcome delivery
• Lead cross functional teams to understand the business requirements, problem solve and coordinate stakeholders, bringing content expertise where possible
• Develop and manage the right structure and critical path for delivery
• Identify and work with the rest of the Delivery team to manage any interdependencies across the portfolio in International and across the wider business
• Lead associated change management activity (e.g. change impact assessments, stakeholder mapping, change readiness) to deliver and embed transformation into BAU
• Manage senior stakeholders and upwards reporting to ExCo and board on progress and risks via portfolio reporting processes

Who you are

• Experience leading large transformation programmes at all stages of their life cycles, in either consulting or a consumer facing industry
• Technical project / programme management qualification is preferred (Prince 2 / AMP / MSP etc)
• Thrive in a fast paced environment, working across programmes with varied content and outcomes, from system enabled change to identifying, delivering and embedding new business processes
• Able to manage and balance priorities across programmes
• Able to effectively manage change across different business units, functions, teams, and balance the needs of different stakeholders
• Able to challenge, influence at all levels and solve problems to get things done
• A self starter with curious mindset; able to find the answers to questions through their network and then set direction for the cross functional teams they lead
• Able to deal with ambiguity and respond quickly to changes in internal and external environment without losing momentum or sight of overall objectives

Everyone's Welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

#LI-CA1 #LI-Hybrid

About Us

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.

About the Team

Marks and Spencer is a unique British heritage brand with a history of 'firsts' and we enjoy the fact that everything we do has the potential to impact and delight over 29 million customers daily.

Our International business is now being invested in and the results are starting to show as we outgrow competitors. M&S has a significant International presence: 433 wholly owned, jointly owned or franchised stores in 56 territories across Europe, Asia and Middle East and have online sites in over 100 markets.

We have a team in place who share some impressive International experience and have created a clear strategy which will deliver ambitious goals. We have the benefits of being a smaller team, we've removed unnecessary rules and we want entrepreneurial thinking. There is a lot to do and we'd like your expertise.