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Hotel Operations Manager - TEMPLATE

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Hours: 40 hours across 5 days per week

Salary: £43,000 per annum

Atlas Hotels is hiring a Hotel Operations Manager right now at the Holiday Inn Express - Edinburgh Airport

Have you got previous experience of leading a team in a Hotel Operations environment? Great! - Our Hotel Operations Managers (HOMs) are the driving force behind the success of our hotels; responsible for creating a rewarding place to work for our people and ensuring our guests have a great experience. Great HOMs focus on employee engagement and delighting guests, all whilst being accountable for running a profitable, safe and well-maintained hotel.

In return you will receive great benefits including:

  • Hotel rooms across our 58 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £15 per night, with 50% off food and drink when staying for leisure
  • Worldwide substantial employee discount at 5,000+ IHG Hotels across the globe
  • A free stay worth £100 on your work anniversary every year plus a bonus cash payment as a 'thank you' for staying with Atlas Hotels
  • Holiday allowance which increases with length of service
  • Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees
  • Monthly cash rewards through our reward and recognition platform
  • HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
  • Access to HSF Perkbox which provides deals and discounts from the biggest brands
  • Online GP service, access to free counselling and wellness support with a 24 hour helpline
  • Auto enrolment pension scheme through The Peoples Pension
  • Free parking (Subject to hotels with car parking facilities)
  • Performance related bonus of up to 20%

So what does a Hotel Operations Manager do?

Your Team:

  • Responsible for performance, development and retention of the hotel team, an understanding of what makes your team tick and how to best lead, engage with, motivate and recognise them
  • Understand and role model the Atlas values, regularly spending time with the team to communicate the purpose, strategic priorities and hotel targets
  • Nurture a learning culture within your hotel, prioritising learning, feedback, growth and skill development of your team to retain talent and create future leaders
  • Responsible for the recruitment and onboarding of new Team Members, ensuring they receive a thorough 'Atlas Hero' Induction and positive probationary experience
  • Responsible for rewarding great performance consistently, fairly and regularly, to create and maintain a culture of recognition where employees feel appreciated
  • Ability to manage people and take on tough conversations where necessary to manage performance or behaviours that fall behind the Atlas standards
  • Respect employees home lives and cultivate a work life balance, providing 4 weeks worth of rotas, taking a fair approach to rostering
  • Ensuring Team Members understand and follow Atlas Standing Operating Procedures at all times

Your Guests and Your Hotel:

  • Responsible for ensuring every guest has a great experience, would stay again and would recommend the hotel to others
  • Role model excellent guest interactions on a daily basis, supporting with service recovery, ensuring every guest leaves happy
  • An understanding of guest feedback, interpreting trends and creating action plans to increase areas of dissatisfaction/ low score drivers and engaging with stakeholders outside of your hotel (Cluster Operations Manager and Central Support)
  • Responsible for ensuring the hotel passes all evaluations an audits with flying colours

What Experience do I need?

  • Experience leading a team to success in a fast paced customer facing service environment
  • Experience managing costs within your control for your property, in line with personal objectives and KPI's
  • Experience of working in an environment with clear frameworks and standard operating procedures
  • Leading an operational team with various skills and specialisms
  • Experience coaching Team Members to reach their full potential as well as taking on the tough conversations when required

What Skills do I need?

  • Leadership skills
  • Engaging style, able to motivate others towards a shared goal
  • Employee engagement skills; understanding of motivational and engagement practises
  • Good level of emotional intelligence; understands own and others emotions, ability to unite teams behind a goal and inspire action
  • Communicative, able to communicate effectively at all levels
  • Organised and systematic
  • Excellent customer service skills
  • Drive Continuous Improvement in self and others

Applicants will be invited to take a psychometric test online as part of our hiring process. This is an opportunity to showcase your skills and abilities in a fair way. After you complete the assessments, you will receive a copy of your Workplace Insights in your email. Your unique profile identifies your strengths and potential challenges, heightening your self-awareness and helping you understand how to relate better to others in the workplace.

So why not? Click 'apply' now to become our Hotel Operations Manager and enter into a World of Opportunity!

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Hotel Operations Manager - TEMPLATE

Atlas Hotels Ltd
Edinburgh, UK
Full-Time

Published on 21/11/2024

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