Senior Investment Administrator

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Purpose of the Role

The Senior Investment Operations Administrator plays a critical role in supporting Investment Managers and Directors by delivering high-quality, complex operational and administrative support. The role ensures the effective execution of investment-related processes, maintains operational excellence, and upholds regulatory and governance standards. As a senior team member, the role also contributes to process improvement, risk mitigation, and the development of junior colleagues.

Key Responsibilities

Investment & Client Operations

• Oversee and process complex new business, account openings, and client account amendments, ensuring accuracy, completeness, and adherence to regulatory requirements.
• Act as a senior operational point of contact for Investment Managers, internal stakeholders, and third-party providers to ensure seamless onboarding and ongoing servicing of client accounts.
• Maintain and oversee the integrity of client data across systems, ensuring high standards of data governance and documentation.
• Monitor, apply, and reconcile client fees, ensuring timely settlement and proactive management of departmental debtors.
• Conduct pre-onboarding checks and quality assurance for cases submitted to the Suitability team, ensuring consistency and adherence to firm-wide standards.
• Maintain and review fee tariffs for Investment Managers, Associates, and Administrators, ensuring accuracy and alignment with commercial agreements.
• Produce, review, and interpret operational and back-office reports, identifying issues, trends, and process improvement opportunities (e.g., Nil Commission, Sweep Errors, New Client reports).
• Manage professional communication with clients, providers, and internal departments, resolving complex queries and escalating issues where required.

Team Leadership & Operational Oversight

• Provide mentoring, coaching, and on-the-job training to new starters and junior team members, supporting capability development across the team.
• Act as a senior operational resource, providing cover and guidance during colleague absences to ensure service continuity and operational resilience.
• Support team leads in embedding best practices, knowledge sharing, and continuous improvement initiatives.

Process, Compliance & Risk Management

• Maintain accurate and compliant electronic records in line with regulatory and internal governance requirements.
• Review, enhance, and implement administrative processes and controls to improve efficiency, accuracy, and risk mitigation.
• Proactively identify and escalate potential fraud, compliance breaches, operational risks, and complaints in accordance with internal escalation frameworks.
• Ensure all activities comply with FCA regulations, internal policies, and firm governance standards, acting as a role model for best practice.

General Responsibilities

• Undertake additional duties and projects as required by the Head or Deputy Head of Customer Support, including participation in departmental initiatives and change programmes.

Skills, Experience & Qualifications

• Significant experience in financial services administration - essential, with a strong preference for investment administration or wealth management operations.
• Excellent written and verbal communication skills, with the ability to engage professionally with senior stakeholders and clients.
• Proven ability to work autonomously, manage competing priorities, and deliver high-quality outputs under pressure.
• Exceptional attention to detail and accuracy, with a strong control mindset.
• Calm, professional, and tactful approach within fast-paced and regulated environments.
• Strong organisational and stakeholder management skills with a collaborative, team-oriented approach.
• Flexible and proactive attitude with a strong commitment to client service excellence and operational integrity.
• A-level education (or equivalent) with GCSEs in English and Mathematics.
• Advanced computer literacy, including Microsoft Word and Excel (including formulas), and Google Workspace tools (Mail, Drive, Sheets, Docs).

Desirable

• Experience contributing to process improvement, operational risk management, or regulatory compliance activities.