Programme Coordinator - MDM & Senior Patient Pathway

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King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.

flexible-working

Job overview

The role involves attending weekly Multidisciplinary Team (MDT) meetings and providing comprehensive administrative support. Responsibilities also include preparing patient proformas, organising meeting materials, and logging action plans. This includes preparing
and circulating patient lists maintaining accurate records of meeting outcomes, ensuring data validation, facilitating MDT service improvements, and liaising with other Trusts for necessary
patient information.

Responsible for monitoring waiting lists and capacity within a service, proactively acting upon issues and working with more senior managers and the clinical team to resolve them, in order to ensure access and quality targets are met for the service.

Main duties of the job

• Communicate complex or sensitive information clearly and appropriately with the multidisciplinary team, patients, their families, visitors, carers, and other clinicians such as GPs. Provide patients with appointment details and non-clinical advice related to their care.
• Resolve complex queries by using analysis, experience, and judgment, escalating to clinical staff when necessary. Support administrative staff with escalated queries, taking ownership and ensuring satisfactory resolution.
• Utilise hospital information systems, including Epic, to produce accurate correspondence for patients, GPs, and other care providers, ensuring timely distribution. Receive and register referrals in line with the Trust's Elective Access Policy, supporting the administrative team in this process.
• Manage appointment and diagnostic bookings or rescheduling according to Trust policy. Take responsibility for resolving complex scheduling issues escalated by the admin team.
• Identify potential pathway delays or breaches and proactively take steps to prevent them, such as chasing diagnostic tests and results. Prepare information for multidisciplinary team (MDT) meetings.
• Ensure clinics and admissions are well-prepared by collating investigation reports (e.g., blood tests, x-rays) and providing clinical teams with necessary information before patient appointments.

Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

The Senior MDT Coordinator plays a pivotal role in coordinating multidisciplinary team (MDT) meetings and managing patient pathways to ensure efficient and timely delivery of care. This senior position involves leadership responsibilities, service development, and active contribution to projects and service improvement initiatives. The role supports the Service Manager in operational management and strategic planning to enhance patient outcomes and pathway efficiency.

Main Responsibilities:

• Coordinate and manage multidisciplinary team (MDT) meetings and patient pathways to ensure timely and efficient care
• Maintain accurate pathway tracking and communication with clinical teams and stakeholders.
• Support the development and implementation of standard operating procedures (SOPs).
• Lead and contribute to service improvement projects and pathway development initiatives.
• Actively support the Service Manager with operational duties, data reporting, and service planning.
• Supervise and support patient pathway coordinators to maintain high-quality service delivery.

Person specification

Knowledge & Experience

Essential criteria

• Excellent word-processing and spreadsheet skills, including Microsoft word and Excel

Desirable criteria

• Knowledge of experience of working with medical records

Skills and Competencies

Essential criteria

• Effective role model, demonstrating Trust values

Qualifications

Essential criteria

• A Level or NVQ Level 4 in Business Administration or equivalent
• Educated to a degree level with experience in Administration

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Click here to see the range of benefits we offer
• Please review the documentation on our recruitment microsite, particularly the Trust's criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications

King's Health Partners Academic Health Science Centre Website

King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• JD (PDF, 312.4KB)
• Denmark Hill Site Map (PDF, 1.2MB)
• Visa and Sponsorship Information (PDF, 344.6KB)
• Welcome Letter Deputy Chief Financial Officer (PDF, 272.6KB)