Programme and Project Manager

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Job summary

Have you successfully delivered complex projects and programmes? If you want to further your career by delivering change that makes a difference, we'd love to hear from you!

Our Programme and Project Managers are responsible for the end-to-end delivery of high[1]profile projects and internal programmes of work in accordance with our frameworks.

Who we're looking for

We are looking for experienced Programme and Project Managers with a record of successful delivery. Excellent stakeholder engagement and management skills are a must.

When writing your personal statement show how you meet each of the essential criteria of the person specification.

Our recruitment process

1. During the application window applications are reviewed against the person specification

1. Once the vacancy is closed remaining applicants are shortlisted against the essential and desirable criteria

1. First round interviews: 19 June
2. Final interviews: 26 June

What do we offer?

• 27 days leave (increasing with length of service) plus 8 bank holidays
• Flexible working (we are happy to discuss options such as compressed hours)
• Flexi time
• Hybrid working model
• Career development
• Active wellbeing and inclusion networks
• Excellent pension
• NHS Car lease scheme
• Access to a wide range of benefits and high street discounts!

Main duties of the job

• Responsible for the delivery of programmes and projects on behalf of the business in accordance with the NHSBSA frameworks.
• Building and leading programme and project teams.
• Work collaboratively with internal and external stakeholders to achieve programme outcomes, and project outputs.
• Ensuring budget is agreed and controlling expenditure against deliverables.
• Responsible for the management of risks and issues emerging within the programme and project environment.
• Ensuring benefits are identified and monitored to ensure successful realisation.

About us

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We're behind these, and much more.

Being one of the UK's Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women's networks help our colleagues to be their authentic selves at work.

At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you're interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.

We are the NHS delivering for the NHS.

Job description

Job responsibilities

Programme and Project Delivery:

• Stand up and deliver the programme / project in line with the NHSBSA Programme and Project Management Frameworks, and both internal and external assurance requirements, such as IPA standards as appropriate.
• Create and lead the programme / project to deliver the agreed outcomes within time, cost and quality constraints.

Programme and Project Management:

• Day to day management and leadership of the programme / project and the team.
• Provide effective leadership and management controls.
• Set programme / project controls.
• Design the programme / project structure and organisation appropriate to stage.
• Set appropriate delivery methodologies.
• Manage effective transition between programme tranches / project phases.
• Leading reviews to ensure that lessons learnt are incorporated into future development by carrying out programme tranche evaluations, and the assessment of results.
• Provide delivery interventions for projects reporting low delivery confidence, or projects being managed by more junior members of the team as required.

Business Case:

• Delivery and clearance of a cohesive programme / project Business Case including drafting as required, and securing collaborative input from subject matter experts.

Budget:

• Develop the budget and track delivery within budget.
• Ensure all expenditure is governed in accordance with NHSBSA Standing Financial Instructions and DHSC / Cabinet Office spend controls.

Resource Management:

• Secures resources and directs planning scheduling, resourcing and estimating for large scale programmes.
• Identify skill requirements; and deploy and develop resources. Manage medium sized programme / project team.

Benefits Realisation:

• Delivery of the agreed Business Case scope in line with defined time, cost, and quality criteria to enable the realisation of benefits in post project Benefit Realisation.
• Ensure appropriate Benefits Realisation Strategy is in place to enable longer term delivery of benefits against the Business Case.
• Ensure realisation of programme benefits for customers through planning and designing and ensure that project outputs meet programme requirements.

Stakeholder Management:

• Identify and manage stakeholder relationships and highlight need for senior level support.
• Manage internal and external relationships as appropriate.

Risks and Issues:

• Identify and monitor project risks and issues. Develop mitigating actions and escalate as appropriate. Identify and work with related projects to manage interdependencies.
• Oversee programme risk and issue management. Ensures mitigations are in place and resolved through negotiated agreement.
• Leading risk management within programme / project teams in accordance with NHSBSA Corporate Risk Management Framework.

Governance and Controls:

• Maintain overall integrity and coherence of programme and governance framework to support each project. Plan programme assurance activities.
• Support effective project governance and decision making. Provide reporting and engage in mechanisms that hold you, as Project Manager, to account for delivery.
• Engage with project assurance reviews and support action on recommendations. Organise assurance processes such as gateway reviews, as required.
• Lead projects through external assurance reviews, such as IPA gateway reviews.
• Manage progress and delivery confidence reporting in line with internal NHSBSA reporting cycles.

Change Management:

• Define Change Management approach with programme team to provide consistent change management approach within programme and project activities.
• Ensure effective Change Management processes are in place to agree and document changes to deliverables as agreed with stakeholders.

Programme Dependency Management:

• Work with project leads and business as usual to ensure programme dependencies are actively managed, act as an arbiter and enforcer and resolve issues between the various elements of the programme.

Programme Leadership Vision and Objectives:

• Cascade programme vision and translate into delivery objectives for the team.
• Lead the programme to deliver the business case benefits and outcomes.

Guidance and Support Programme and Project Management Community:

• Provide support, guidance, direction and coaching to team and more broadly across departmental profession.
• Show commitment to personal development.
• Promote effective individual and team performance.
• Ambassador for profession and best practice within the Programme and Project Management community.
• Active involvement in knowledge sharing and informal mentoring within the Programme and Project Management community.

Job description
Job responsibilities

Programme and Project Delivery:

• Stand up and deliver the programme / project in line with the NHSBSA Programme and Project Management Frameworks, and both internal and external assurance requirements, such as IPA standards as appropriate.
• Create and lead the programme / project to deliver the agreed outcomes within time, cost and quality constraints.

Programme and Project Management:

• Day to day management and leadership of the programme / project and the team.
• Provide effective leadership and management controls.
• Set programme / project controls.
• Design the programme / project structure and organisation appropriate to stage.
• Set appropriate delivery methodologies.
• Manage effective transition between programme tranches / project phases.
• Leading reviews to ensure that lessons learnt are incorporated into future development by carrying out programme tranche evaluations, and the assessment of results.
• Provide delivery interventions for projects reporting low delivery confidence, or projects being managed by more junior members of the team as required.

Business Case:

• Delivery and clearance of a cohesive programme / project Business Case including drafting as required, and securing collaborative input from subject matter experts.

Budget:

• Develop the budget and track delivery within budget.
• Ensure all expenditure is governed in accordance with NHSBSA Standing Financial Instructions and DHSC / Cabinet Office spend controls.

Resource Management:

• Secures resources and directs planning scheduling, resourcing and estimating for large scale programmes.
• Identify skill requirements; and deploy and develop resources. Manage medium sized programme / project team.

Benefits Realisation:

• Delivery of the agreed Business Case scope in line with defined time, cost, and quality criteria to enable the realisation of benefits in post project Benefit Realisation.
• Ensure appropriate Benefits Realisation Strategy is in place to enable longer term delivery of benefits against the Business Case.
• Ensure realisation of programme benefits for customers through planning and designing and ensure that project outputs meet programme requirements.

Stakeholder Management:

• Identify and manage stakeholder relationships and highlight need for senior level support.
• Manage internal and external relationships as appropriate.

Risks and Issues:

• Identify and monitor project risks and issues. Develop mitigating actions and escalate as appropriate. Identify and work with related projects to manage interdependencies.
• Oversee programme risk and issue management. Ensures mitigations are in place and resolved through negotiated agreement.
• Leading risk management within programme / project teams in accordance with NHSBSA Corporate Risk Management Framework.

Governance and Controls:

• Maintain overall integrity and coherence of programme and governance framework to support each project. Plan programme assurance activities.
• Support effective project governance and decision making. Provide reporting and engage in mechanisms that hold you, as Project Manager, to account for delivery.
• Engage with project assurance reviews and support action on recommendations. Organise assurance processes such as gateway reviews, as required.
• Lead projects through external assurance reviews, such as IPA gateway reviews.
• Manage progress and delivery confidence reporting in line with internal NHSBSA reporting cycles.

Change Management:

• Define Change Management approach with programme team to provide consistent change management approach within programme and project activities.
• Ensure effective Change Management processes are in place to agree and document changes to deliverables as agreed with stakeholders.

Programme Dependency Management:

• Work with project leads and business as usual to ensure programme dependencies are actively managed, act as an arbiter and enforcer and resolve issues between the various elements of the programme.

Programme Leadership Vision and Objectives:

• Cascade programme vision and translate into delivery objectives for the team.
• Lead the programme to deliver the business case benefits and outcomes.

Guidance and Support Programme and Project Management Community:

• Provide support, guidance, direction and coaching to team and more broadly across departmental profession.
• Show commitment to personal development.
• Promote effective individual and team performance.
• Ambassador for profession and best practice within the Programme and Project Management community.
• Active involvement in knowledge sharing and informal mentoring within the Programme and Project Management community.

Person Specification

Personal Qualities, Knowledge and Skills

Essential

• Strong stakeholder management and communication skills
• Ability to build effective relationships with, and influence, senior stakeholders
• Resilient and determined, with strong negotiation skills and ability to constructively challenge
• Ability to communicate sensitive or contentious information appropriately

Desirable

• An awareness of the NHSBSA's strategy, business plans and major programmes of work
• Knowledge of Government Functional Standards for Project Management GovS002
• Specialist subject knowledge relevant to project profession
• Evidence of continued professional development

Experience

Essential

• Significant experience and track record in successful definition and delivery of programmes and projects using recognised delivery framework, (e.g., Managing Successful Programmes - MSP, Prince2)
• Significant experience of senior stakeholder engagement and management
• Demonstrable experience in team leadership and managing virtual teams
• Experience of budgetary management and reporting

Desirable

• Implementing external assurance standards within a programme / project environment (e.g., IPA)
• Specialist experience relevant to programme and project profession (e.g., IPA accredited assurance reviewer)

Qualifications

Essential

• Programme management practitioner qualification (e.g., MSP), and project management practitioner qualification (e.g., Prince2).
• Degree or relevant management qualification, or significant work-based experience in a middle / senior management role

Desirable

• Programme and Project Delivery specialism - e.g. Risk Management (e.g. MoR), Agile PM, Change Management (e.g., Prosci Change Management Practitioner)
• Relevant post-graduate qualification
• Further education/Training Course certification(s) in change management discipline

Person Specification
Personal Qualities, Knowledge and Skills

Essential

• Strong stakeholder management and communication skills
• Ability to build effective relationships with, and influence, senior stakeholders
• Resilient and determined, with strong negotiation skills and ability to constructively challenge
• Ability to communicate sensitive or contentious information appropriately

Desirable

• An awareness of the NHSBSA's strategy, business plans and major programmes of work
• Knowledge of Government Functional Standards for Project Management GovS002
• Specialist subject knowledge relevant to project profession
• Evidence of continued professional development

Experience

Essential

• Significant experience and track record in successful definition and delivery of programmes and projects using recognised delivery framework, (e.g., Managing Successful Programmes - MSP, Prince2)
• Significant experience of senior stakeholder engagement and management
• Demonstrable experience in team leadership and managing virtual teams
• Experience of budgetary management and reporting

Desirable

• Implementing external assurance standards within a programme / project environment (e.g., IPA)
• Specialist experience relevant to programme and project profession (e.g., IPA accredited assurance reviewer)

Qualifications

Essential

• Programme management practitioner qualification (e.g., MSP), and project management practitioner qualification (e.g., Prince2).
• Degree or relevant management qualification, or significant work-based experience in a middle / senior management role

Desirable

• Programme and Project Delivery specialism - e.g. Risk Management (e.g. MoR), Agile PM, Change Management (e.g., Prosci Change Management Practitioner)
• Relevant post-graduate qualification
• Further education/Training Course certification(s) in change management discipline

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

NHS Business Services Authority
Address

Stella House

Goldcrest Way

Newcastle upon Tyne

NE15 8NY

Employer's website