Program Services Support Manager
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Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design.
At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world!
In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.
The purpose of the role is to contribute to
program, project, business line management and performance by providing support for operational teams to help achieve their cost objectives (including sales targets for program aspects), delivery and quality objectives. This also encompasses managing risks, opportunities, and deliverables.
Key responsibilities and duties:
A) Manage the aftermarket in-service Program within your BU, in relation with the Program Customer Support and Services Manager, to ensure customer satisfaction, adherence to program tollgate dates, and balanced workloads.
B) Be part and an active member of the IPT from S1 to S12 gates.
C) Organize and facilitate the management process (reviews, milestone reviews, decisions and actions)
D) Propose decision-making scenarios and help prepare decision-support documents
E) Develop and maintain relationships with the assigned internal customers.
F) Work closely with sales, engineering, supply chain, front office and other departments
as necessary to ensure the delivered product fulfills the contracted and customer accepted definition while working to eliminate or adjust process issues that prevent successful delivery of customer program commitments
G) Puts in place all necessary actions in order to ensure that the 3S budget and customer satisfaction are on target
H) For activities that are 100% for 3S, assists and prepare all necessary S1 to S12 Prompt review within your BU.
I) Manage consistent, timely and precise communications with the PCSM on issues concerning the in service fleets and contracted customer programs.
J) Support methods and tools teams in maintaining business tools and the management reference system
K) Be comfortable and familiar with (multi-cultural) international business practices which
includes being sensitive to the various cultures and/or customs of a large international customer base that the company interfaces with daily.
L) Facilitate communication between other members of the team and the BU
Travel specifictity
Occasional domestic and international travel.
Additional description
Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in house in the UK.
We focus on:
Our people
These are our four People Fundamentals that underpin everything we do at Safran:
• We believe in and fostering the conditions for diversity and inclusion to thrive
• We develop our colleagues skills and build opportunities so you can shape our future
• We create a trustworthy work place to support you, as you dare to act and innovate
• We encourage collaboration and mutual support between you and your colleagues
So you'll be supported every step of the way!
Sustainability
Our people are at the heart of our success, as we work together to achieve our mission: contributing to a safer and more sustainable aviation. We are tackling the biggest challenges in aerospace, with a commitment to work to decarbonise the industry by 2050.
Global Mobility
As part of the Safran Group, across our businesses we are market leaders in aerospace, defence and space; there is always potential for future mobility in the UK and internationally.
Candidate skills & requirements
Bachelor's degree in a related business
management or engineering management
discipline
Comprehensive understanding of the
program/project environment (organization,
workflow)
Excellent communication and interpersonal
skills
Demonstrated effective and motivational
leadership skills
Program requirements and Prompt milestones
Experience of Aerospace Rules &
Regulations, Aerospace Certification
Have strong negotiation skills and be
comfortable in adversarial business
environments during negotiation
Knowledge of problem-solving techniques and
continuous improvement methods
Program and project management (reference
systems, planning, technical and financial
aspects, risks
Professional category
Employees / Staff
Position location
Job location
Europe, UK, Wales
City (-ies)
Imperial Park, Newport