Program Manager_UK

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We are the marketing localization people. We help brands and their agencies successfully execute strategic marketing and communications programs in over 200 languages across 118 countries. With our unique blend of traditional and creative language services and global digital marketing capabilities, we connect clients' words to the right people, in the right language, on the right channels.

THE ROLE

Act as an operational strategist at the program level, connecting the dots between account objectives and project management goals while improving operational efficiency, cross-team collaboration, and customer success. Ensure an exceptional level of customer experience on allocated accounts, building solid and collaborative relationships with end clients. Lead cross-functional program teams, managing, training and guiding Project Managers, while fostering collaboration across Creative, Digital and resource network team members.

Proactively identify opportunities, strengths, risks, and threats for allocated accounts.

Defend and protect Wordbank's goals and values both internally and externally.

KNOWLEDGE & EXPERIENCE

ESSENTIAL

• Minimum qualification: BA or equivalent degree.
• Demonstrable experience of planning and managing complex marketing localization projects across a range of creative and digital content types.
• Program or account management experience in a business to business agency environment and/or experience in the localization industry in language service delivery on either the client or LSP side.
• Commercial management expertise, with forecasting / financial planning and quoting experience.
• Proven track record of delivering high-quality customer service and client care.
• Proven ability to coordinate, liaise and collaborate with a number of internal stakeholders and freelancers.
• Awareness of, experience, and interest in other languages and cultures.
• Sound knowledge of g-suite, office, media, CAT and industry workflow management tools such as Smartling and Crowdin
• Knowledge of JIRA, Trello, Monday.com or similar, and proficiency in communication platforms including Zoom and Slack.

DESIRABLE

• Experience working across global teams and managing complex timezone requirements.
• Business smarts: an understanding of the wider industry and business landscape that impacts Wordbank and our clients.

This is a framework of the role responsibilities and not a comprehensive list

SALARY & BENEFITS

£36K - £45K/ annually

• Flexible time off (minimum of 23 days a year, but no limits)
• 8 bank holidays, outside of the 23 day minimum
• Birthday off
• Volunteer Time-Off
• Learning Time-Off
• Wellbeing grant £25/month
• Cycle to work scheme
• Pension contribution

WHY WORDBANK?

At Wordbank, we're more than just a marketing localization agency, we're a community committed to transparency, social impact, and professional growth. We believe in fostering an environment that values collaboration, innovation, and personal development.

Values-led & People-first: Being values-led means operating to the triple-bottom-line standards of people, planet, profit. Put simply, we do business with integrity. We care. Not because it's company policy or because caring sells, but because we're passionate about what we do, who we are, and the difference we can make - not just to our clients, but to our staff, our resources, and our community.

We believe that our people are our greatest asset, that our culture sets us apart from most every competitor we face, and that our commitment to what we can achieve together is unrivaled in our industry.

We're intent on standing out (and up) for what drives us. When our values (drive, connection, excellence, care, connection, creativity) come together, that's the Wordbank difference. Our values inform our behaviours and decision-making in all that we do, and makes us who we are, striving to do, and be, our best for each other and our clients every day.

Transparent Culture of Feedback & Accountability: We believe in openness and honesty. Our transparent culture encourages open communication, feedback, and accountability at all levels to make sure everyone's voice is heard and valued. Everyone should have the right information and context to make decisions in the best interests of the business.

Freedom & Flexibility that works for you: We are committed to providing a culture based on freedom and responsibility and we understand the importance of work-life balance. Embracing flexibility means offering remote work options, flexible hours, and tailored schedules that allow you to excel both personally and professionally. We also like to connect and engage so we ask any local Wordbankers to come into the office a minimum of 2-3 times a week.

Commitment to business as a force for good: Beyond business success, we are committed to making a positive impact on society and the environment. Through our work and initiatives, we volunteer and contribute to causes that matter, fostering a sense of purpose in everything we do. And we don't just talk about things, we follow through with action. Our Denver office is a certified B Corporation and our London office is Investors in People: Gold, both stringent certifications that prove we're walking the walk on our commitment.

Mentorship and development: We prioritize your growth. Join a team that values mentorship, coaching, and invests in your professional development. We want to empower you to find your path and we will support you in getting you to the next step.

We are looking for passionate people to grow the business (and themselves) with us. We care more about how you think than what you know. We work hard. We work smart. And we have fun with each other while we're doing it.

We are an equal opportunity employer committed to attracting, retaining, developing, and promoting the most qualified people of all backgrounds, regardless of race, colour, age, religion, gender identity, HIV status, marital status, past or recent military status, past incarceration, sexual orientation, national origin, citizenship status, ancestry or any other characteristic, including any physical (including pregnancy) or mental disability, and/or any other protected class under federal, state, or local law.

We are happy to make reasonable accommodations to the recruitment process as needed.