Program Manager, Regulatory Compliance - EMEA
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Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
About the team:
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
As our international organization expands rapidly and becomes more complex, so too does the regulatory and legal environment. We are therefore setting up a new Trust and Safety Regulatory Compliance team to partner with business, legal and compliance teams to implement and deliver content and safety regulations, execute legal and regulatory obligations, and monitor compliance.
The Regulatory Delivery and Transparency (RDT) function aims to be the strategic partner of TikTok departments, starting with the Trust & Safety (T&S) team, working in close partnership with relevant Legal and Compliance teams, to best address content and safety regulatory requirements applicable to TikTok.
The Regulatory Compliance team will facilitate the execution of regulatory projects across critical departments (including Trust and Safety, Legal, TikTok Product, E-Commerce, Monetization) with a forward focus mindset for continuous improvement. This role will play a critical part within the team, with responsibility for programme management and the ongoing monitoring of relevant regulatory obligations.
What will I be doing?
Program Management of Regulatory and Legal Obligations:
- Lead and manage large-scale regulatory compliance projects, including the Digital Services Act and Online Safety Act, from initial scoping to completion.
- Strategically plan and execute initiatives to prepare for forthcoming regulatory requirements.
- Coordinate resources across Trust & Safety and other functions, assessing resource capacity and planning deliverables to ensure timely project completion.
- Oversee ongoing obligations, maintain issue logs, and conduct gap analyses.
- Ensure the prompt delivery of information for Requests for Information and other regulatory interactions, securing contributions and reviews from relevant teams.
Controls and Assurance Infrastructure Development:
- Lead control monitoring activities, investigate deviations, and ensure the effectiveness of controls in partnership with Legal and Compliance teams.
- Implement and monitor the progress of recommendations from internal and external audits.
- Engage in risk assessments, and implement and track mitigation strategies identified in the risk assessment processes.
Compliance Framework Development:
- Facilitate the strategic development and execution of compliance frameworks that address both current and emerging regulatory challenges.
- Bridge gaps between various internal teams to ensure seamless integration of compliance standards and practices.
- Continuously seek opportunities to enhance regulatory processes and frameworks, leveraging insights and feedback to foster an environment of continuous improvement within Trust and Safety.
Leadership and Communication:
- Regularly communicate with and update senior leadership in partnership with Legal and Compliance teams on project statuses, compliance gaps, strategic decision-making, and prioritization.
Qualifications
Minimum Qualifications
- 5 years experience in regulatory compliance, risk management, audit or a related role, preferably in the technology, internet or digital services sector.
- Deep understanding of global regulatory frameworks such as the Digital Services Act (DSA), Online Safety Act, and other relevant regulations affecting digital platforms.
- Proven achievements in the planning, coordination and execution of complex strategic initiatives across multiple geographic regions with the ability to execute at a tactical level and complete project implementations.
- A proactive and solution-oriented mindset. You possess a natural curiosity and are continuously seeking opportunities to improve and innovate in your surroundings.
- Excellent ability to communicate, perform and react well under pressure and ambiguity, with senior stakeholders and leadership.
- Strong analytical and problem-solving skills, with the capability to manage complex information and make strategic decisions based on thorough risk assessments.
- Demonstrated ability to lead and motivate cross-functional teams, with a focus on achieving compliance objectives and driving continuous improvement.
Preferred Qualifications
- Additional experience in Trust & Safety or Product management within the tech industry, demonstrating an understanding of the specific industry challenges and requirements in the regulatory field
- Fluid communicator who is able to speak to multiple stakeholders across many layers of the business
- Experience working with multiple cross functional partners and teams
- Experience working for a regulator or government agency
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.