Program Manager, Employee Listening & Insights

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Our Human Resources Department is seeking a motivated and experienced Employee Experience and Organizational Culture and Change specialist to lead the development and execution of a comprehensive Listening Program to help us create a best-in-class employee experience and drive innovation, inclusion and a high-performance culture.

What We Offer:

• An opportunity to be instrumental in designing and implementing strategies that capture and translate employee feedback into insights that positively impact business outcomes.
• Ability to influence meaningful change, enhance Fitch's employee value proposition, and support our strategic goals.
• Highly visible position working with HR and business leaders across the organization.

We'll Count on You To:

• Design and implement a scalable Employee Listening & Insights Program tailored for a highly analytical workforce.
• Manage the selection and deployment of appropriate listening tools and technologies to capture the employee voice at multiple touchpoints through various channels, including surveys, focus groups, one-on-one interviews, and suggestion boxes.
• Develop a robust analytics framework to interpret employee sentiment and feedback, identify trends and develop and report relevant and actionable insights to inform and influence business planning and change programs.
• In close partnership with Fitch's Business Information teams, develop interactive dashboards and reporting tools that provide timely insights to leaders and stakeholders.
• Spearhead the integration of employee feedback data with other business metrics for a holistic view of organizational health and employee sentiment.
• Drive continuous improvement in feedback mechanisms, embracing innovative methodologies and technologies for data collection and analysis.
• Establish a governance model for the ethical use of employee data, ensuring compliance with data protection regulations and company policies.
• Work closely with HR, Employee Communications and business leaders to ensure that insights inform business and people strategies.
• Identify and develop organizational capabilities by guiding HR Business Partners, Managers and team leaders on best practices for acting on employee feedback in partnership with L&D.

What You Need to Have:

• Bachelor's degree in human resources, Organizational Development, Organizational Psychology, or related field.
• Strong working knowledge of, and demonstrated experience in employee engagement, change management, organizational development or a related field.
• Proven track record of managing successful employee feedback, engagement or listening programs.
• Strong analytical and statistical skills with the ability to turn complex data into actionable insights.
• Knowledge of organizational development including experience of working with OD models to drive a change program.
• Skilled influencer and excellent interpersonal and relationship management skills with the ability to work collaboratively with a diverse range of stakeholders.
• Excellent communication, written and presentation skills with evidence of being able to engage and influence at all levels of the organization.
• Exceptional project management skills, critical thinking and problem-solving skills.

What Would Make You Stand Out:

• Masters in organizational development, Organizational Psychology or related fields
• Strong data visualization skills and familiarity with analytics tools such as Qlik Sense.
• Certified by Chartered Institute of Personnel Development (CIPD), the HR Certification Institute (HRCI), the Society for Human Resource Management (SHRM) or other related certification programs
• Familiarity with the Financial Services industry
• Knowledge of current trends and best practices in change management, employee engagement and organizational psychology
• Experience with human resource information system (HRIS), survey platforms, and data analysis tools
• Ability to handle sensitive information with discretion and maintain confidentiality

Why Fitch?

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch and we invite you to join us on our journey.

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.

For more information, please visit our websites:

www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

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