Program Manager, Customer Experience

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We are looking for a passionate and driven individual to join our Programs team to play a critical role in planning and managing multiple programs and strategic initiatives across all Bumble Inc. brands.

This role will be based in London, reporting to the Programs Lead, CX Strategy & Enablement.

What You'll Do

• Scope, define and manage multiple high complexity, high impact strategic initiatives and programs focused on improving customer experience, ensuring they are completed on time, meet objectives and deliver measurable impact.
• Work cross functionally with stakeholders from operations, safety, vendor management, learning & development, policy, legal, finance, product and engineering.
• Autonomously drive project scoping, planning, execution, and monitoring; independently identifying and solving any blockers along the way; and connecting work to the organization's strategic vision and long-term goals.
• Proactively communicate progress and challenges clearly to technical and non-technical stakeholders and senior leadership.

Experience We Are Looking For

• 5+ years of work experience in a strategic operational role, program management, or management consulting.
• Track record of managing multiple, complex programs simultaneously in a fast-paced environment with limited oversight and without compromising on quality.
• Previous delivery of programs involving significant organizational change or business initiatives with high levels of uncertainty, risk and/or time pressure.
• Experience working in a tech company or similar dynamic industry, with exposure to customer experience, customer success, content moderation or product functions.
• Strong ability to work cross-functionally, collaborating with teams across different departments to achieve common goals.
• Exceptional organizational skills, with experience in project management tools and methodologies.
• Confident, clear communicator (both verbal and written) who can effectively convey ideas across all levels in an organisation and influence key decision-makers at a senior level.

About You

• You are positive, committed and demonstrate a proactive approach to seeking out and solving problems
• You are comfortable in a fast-moving business environment with changing priorities and are comfortable working highly autonomously
• You adopt a data-driven approach to problem-solving and are comfortable working with large, complex data sets and dashboards.
• Time management is your strength and you know how to effectively manage multiple priorities, breaking large projects into manageable pieces
• You are highly energetic, with a can-do attitude and a strong sense of ownership over your work.
• You are a natural collaborator, able to build relationships across the business and work seamlessly with different teams.
• You are detail-oriented, organized, and always stay on top of complex tasks.
• You're passionate about customer experience and always looking for ways to improve it.
• You are deeply passionate about Bumble Inc's brand vision and values: kindness, growth, respect, accountability, courage and equality