Program Manager - AGL Field, Amazon Flex
DESCRIPTION
We are seeking a Program Manager based in London, United Kingdom, to drive process improvement and optimization within the Amazon Grocery Logistics business. Specifically, this leader will work directly with the grocery fulfillment centers and third-party grocery merchants who operate Amazon Flex. They will work with functions that cut across the organization, including technology, compliance, operations and customer service to drive a great customer and driver experience for our program.
Amazon Flex works directly with independent contractors - called delivery partners - to make deliveries to our customers. With Amazon Flex, individuals can be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are disruptive and promise to challenge traditional approaches, changing the way the industry operates.
You will be responsible for driving new projects and process improvements to improve the customer experience, driver experience, and cost within our logistics networks.
Key job responsibilities
- Responsible for ownership of key business metrics including quality, driver experience, and cost.
- Responsible for creating new projects and mechanisms to launch across the UK network.
- Responsible for driving alignment across stakeholder teams to work towards metric improvements through joint projects and goals.
- Responsible for working with tech partners to deploy new features across the UK network.
A day in the life
You will use data daily to identify defects that impact our drivers and customers. With this data, you will articulate the problems and propose scalable and commercial solutions to leadership.
You will be expected to visit the operations weekly and become the subject matter expert for partner teams. 10-20% of the role will involve travel.
BASIC QUALIFICATIONS
- Experience in program or project management
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Knowledge of SQL
PREFERRED QUALIFICATIONS
- Knowledge of Lean principles and DMAIC methodology
- Experience in requirement gathering and ability to write clear and detailed requirement document
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