Program Manager

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Job Description

The role will be reporting to the Head of DigitalONE Delivery with the primary objective of partnering with techbnology for the delivery of the DigitalONE program. You will be working directly with the Technology Program Office, Technology Leads and each respective Business functions Business process Owner.

What you'll do

1. Manage and Maintain alignment on scope and deliverables for both DigitalONE releases and monthly Squad releases

1. Coordinate with Technology on scope lock and change control processes to ensure all parties are aware of what is and what is not in scope for each subsequent release.

1. Consolidate a single plan on a page working with Technology, Business Process Owners, Program & Change Manager and the Change Management & Digital Adoption Lead

1. Manage a centralised Risk Registry on all risks (Technology & business) for the program while summarising and reporting out key risks to stakeholders

1. Partner with the UAT lead in technology and the Business Process Owners to align on UAT entry and exit criteria, review of UAT test scripts to ensure completeness and assist in the coordination of UAT.

1. Partner with Technology on Hypercare monitoring and tracking to ensure Business Process Owners are aware of issues for prioritisation, support where necessary and ensure the lifecyle of support tickets flows into either resolution or development scope.

1. Program Coordination: Recognising the programs complex and diverse nature be prepared to embrace additional adhoc / admin tasks with potential for additional project management responsibilities.

What you'll need

1. Attention to Detail; Ability to review differing and complex data sets and provide simplified summaries whilst being able to identify gaps and risks.

1. Analytical Skills: Ability to analyse data and metrics to assess their impact and help make informed decisions.

1. Problem-Solving Skills: A proactive approach to identifying challenges and developing innovative solutions to drive the successful adoption of DLR processes

1. Communication Skills: Excellent verbal and written communication skills to effectively convey information and engage stakeholders at all levels of the organization.

1. Interpersonal Skills: Strong relationship-building skills to foster collaboration and trust among team members and stakeholders.

1. Project Management Experience: Ability to manage multiple activities simultaneously, ensuring timely delivery of objectives.

1. Adaptability: Flexibility to adapt to changing circumstances and priorities in a dynamic work environment.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

A bit about our Digital team

DigitalONE

DigitalONE forms the foundation for maximizing our return on investment. DigitalONE simplifies how we work by introducing single global end-to-end processes, streamlining our contracting and order-to-cash processes, introducing a new global inventory platform and a standard set of products across the company.

The DigitalONE team partners with our technology team, and collaborates extensively across all business functions within Digital Realty. From Sales & Marketing to Legal, to Product and Engineering to Operations and to Finance the DigitalONE team is at the heart of our business enabling the selling of our available inventory and servicing our customers more efficiently.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.