Manager, Consumer Policy and Enforcement

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Salary: £36,956 up to 49,000 per annum dependent upon experience

Contract Type: Permanent, Full-time

Security Level: CTC

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Role

We are looking for a Manager, Consumer Policy, and Enforcement to join our Consumer Protection Team. This team is responsible for delivering against the CAA's Strategic Plan commitments to ensure routine compliance with consumer protection law in the aviation and travel sectors, including passenger rights during flight delays and cancellations and that related to access to air travel for disabled people.

The role of the Manager, Consumer Policy and Enforcement is to manage the CAA's new airline accessibility framework and to assist in the delivery of other individual compliance and enforcement projects through the contribution of technical knowledge, experience, research, and analysis.

Core Accountabilities

• Manage the CAA's airline accessibility framework, working with airlines to help them to meet their obligations under CAA guidance.
• Collect and analyse information from airlines on accessibility performance.
• Carry out audits of airline accessibility.
• Draft an arrange publication of the CAA's airline accessibility reports.
• Assist in individual compliance and enforcement cases through identifying the relevant breaches of consumer protection law, presenting to colleagues sound legal analysis and evidence of consumer harm in written and verbal form.
• Draft letters to stakeholders in response to queries about CAA policy and enforcement in regard to airport accessibility.
• Evaluate the effectiveness of solutions for compliance put forward by businesses and ensure that the business meets its commitments to comply.
• Develop and maintain effective relationships and partnerships with other CAA teams dealing with consumer issues so that the CAA has a joined-up approach.
• Build and maintain effective partnerships with colleagues in industry, government, and other relevant enforcement bodies.

About You

Essential

• We are looking for someone who is enthusiastic about consumer issues and the impact that the CAA can have in improving the consumer experience in aviation.
• You will have experience of working in the consumer protection or disability rights sector or have significant experience of working in the aviation sector in a senior passenger experience role.
• You will be Graduate level educated or equivalent or have equivalent experience relevant to the role (for example acquired at an airline or other aviation organisation or in a consumer protection or disability rights setting elsewhere).
• You will be an excellent communicator and you will be able to bring together arguments and analysis clearly and robustly and convey these in a way that engages stakeholders and CAA colleagues.

Desirable

• You will be able to identify and analyse issues that affect consumers and identify practical ways of resolving them.
• You will be able to work independently, managing and drawing upon the work of others, and to work effectively with external stakeholders.
• You will be able to understand the behaviour of consumers and the practical realities of commercial airports, airlines, and other service providers.
• You will have experience of compiling and analysing data, report writing, and good IT skills, in particular MS Word and Excel.

What Can We Offer You?

We can provide you with experience of a regulatory role which allows you to make a real difference to air passengers' experience. This is a varied role, which includes some travel but is mainly office-based, offering opportunities to help develop CAA policy in this area. Additionally, you will work with a variety of stakeholders, building relationships and enjoying working with industry to improve the passenger experience. You will work within a small, friendly Accessibility team but be part of a wider Consumer Protection Team, offering you the chance to use the skills and experience you will gain to develop a career either within the CAA or in other regulatory consumer protection roles.

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken. For this role this will need to be 3 years.

If you do not meet these requirements, we may not be able to accept your application.

For more information on CTC and SC clearance please visit - Vetting explained - GOV.UK (www.gov.uk)

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Inclusive Recruitment

We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone.

As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know.

Working With Us

We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us.

We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance.

We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!

Our Values

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone - For more information please Click Here

Closing Date: 14th September 2024

Interview Date: w/c 23rd September 2024

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

No recruitment agencies please.