Production Account Manager

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The Production Account Manager is a pivotal member of the ITG team, carrying responsibility for client service delivery, operational excellence, innovation, project management and team support - creating partnerships with our clients.

This will be a 12 month FTC role.

This role has been created primarily to manage the end-to-end production of POS for our client's garage & store re-fit project covering artwork creation, print, fulfilment and delivery. Where workload allows, you will also get involved with the production of campaigns, range changes and other ad-hoc jobs to support our team.

The re-fit programme is important to our client and can be challenging at times with changing deadlines and requirements. The successful candidate will need to demonstrate experience of managing similar projects with the ability to juggle multiple requests without any issues whilst keeping on top of the delivery deadlines.

You will need experience of briefing artwork and managing through a studio team, litho and digital print buying, along with administrative excellence in all invoicing, work-in-progress, briefing and supplier management. You thrive in a fully client facing environment and understand the nuances between integrating yourself into a client's marketing team and being an Account Manager delivering the best to your client.

Innovation is at the heart of what we do, and that's no different in the way we manage our clients' requirements. We look for opportunities to save businesses money, while streamlining processes to ensure maximum efficiency and minimal impact on the environment.

Key Responsibilities:

Client focus

• Building strong relationships with our client to understand their business, strategy, and objectives.
• Management of the garage & store re-fit programme, communicating effectively with key stakeholders throughout the process and ensuring all agreed deadlines are achieved.
• Stock management - owning all aspects of stock management relating to the store refit project and liaising with ITG production team to ensure allocations correct for future despatches.
• Delivering best in class client servicing, and continuously driving improvements to the ways we work.
• Working closely with our supply chain to ensure projects are on time, on-brand and meet the brief.
• Providing regular reporting on account and commercial performance.

ITG

• Best in class account services - timely, effective communication, critical path adherence and excellent production management skills.
• Financial management - accurate and competitive quotes, on time invoicing.
• Leveraging the ITG network to ensure each brief is considered but also includes recommendations for how to evolve our client offering through innovation or new services.
• Ensuring all quality-control policies are adhered to through the implementation and continuous monitoring of best practice, while continuously looking to improve ways of working.
• Team player - keeping Head of Operations & AD updated on workload and offering production support across other areas of the account.

Requirements

What can you bring to the table?

Just have a look below, if this sounds like you it's definitely worth putting yourself forward:

• First and foremost, you should be customer centric. Our people go above and beyond to deliver exceptional customer service, every time.
• Maintaining excellent customer service through outstanding account management - solving issues as and when they arise and making sure that delivery is right every time, and on time.
• You won't be micromanaged here, the ability to manage your own time and deliver quality with speed is essential.
• Experience of briefing artwork requirements and managing process through a studio environment.
• You bring great print knowledge, especially in litho and digital.
• You enjoy getting the best deals, print buying is your forte and you know how to negotiate the best deals whilst maintaining quality and timely delivery.
• This is a busy account, working off large spreadsheets and keeping on top of multiple projects comes natural to you.
• Communication is key - open and transparent, provides context to situations, is collaborative, and solutions driven.
• Detail focus/accuracy - ensure briefs are delivered right, first time, and quality assurance is best in class.
• Proactivity and accountability - driving the account and making life easier for the client team.
• Delivery focused - driving all projects with clear status, actions, and next steps and most importantly, timelines.
• Positive mindset and calming influence - comfortable working in a fast-paced environment, adapting as required to support our client's needs.

Benefits

Work's a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days' holiday + bank holidays - we understand the importance of you getting some down time.
• Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme - helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan - claim back the cost of your medical treatments.
• Smart Working Options - spend up to 40% of your working week from home.
• So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme - our people are at the heart of everything we do, so if you're happy, we're happy.
• Cycle to Work Scheme - save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day - we're all about giving back... and having lots of fun in the process!
• Referral scheme - know the perfect person to join the team? You could bag £1,000 for a putting a good word in.
• Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.

ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together

What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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