Product Trainer

BRAND: Publicis Media
Job Function: Technology
Location: London, United Kingdom
Experience Level: Specialist
Workplace Type: Hybrid

Company description

Publicis Production harnesses the power of Publicis Groupe's entire global production capabilities.

Through our family of production brands, we access best-in-class production talent, models and technology worldwide.

Our purpose is to deliver seamless, relevant and impactful consumer experiences across every touchpoint in every market. We do this with pioneering production solutions that drive performance in a data-led marketing landscape and help brands to win in the platform world.

Overview

We are seeking a Product Trainer to design and deliver engaging, effective training programs for both internal teams and external clients. This role is essential in driving product adoption, improving user proficiency, and ensuring a consistent understanding of product features, updates, and best practices.

The ideal candidate will be a confident communicator and educator, capable of translating complex product functionality into clear, accessible learning experiences tailored to diverse audiences.

Responsibilities

Training Design & Delivery

• Train team members on product knowledge and delivery standards
• Design and implement train-the-trainer programs to scale training efforts
• Tailor training content to suit different user groups, roles, and levels of product familiarity.

Stakeholder Collaboration

• Manage relationships with internal and external stakeholders to align training initiatives with business goals.
• Gather feedback from training participants to continuously improve content and delivery.

Onboarding & Enablement

• Provide hypercare support during onboarding and rollout phases to ensure smooth transitions and adoption.
• Conduct refresher and advanced training sessions as needed.

Knowledge Management

• Maintain and update training documentation in the knowledge base or LMS.
• Ensure consistency and accuracy of training content across platforms.

Performance Tracking

• Evaluate training effectiveness through assessments, feedback, and adoption metrics.
• Report on training outcomes and recommend improvements.

Skills & Competencies

• Excellent presentation, facilitation, and interpersonal skills
• Strong written and verbal communication
• Ability to simplify complex technical concepts for non-technical audiences
• Proficiency in training tools (e.g., LMS platforms, Zoom, MS Teams, Articulate, or similar).
• Strong organisational and time management skills.

Experience

• 3+ years of experience in product training, instructional design, or a similar role.
• Experience delivering training to both internal employees and external clients.
• Familiarity with SaaS products or enterprise software is highly desirable.

Additional information

Diversity and inclusion is a core part of who we are. We're committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group - whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn't just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us.

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