Operations & Governance Manager

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Location: London, The Speechmark or Newbury HQ + (Hybrid Working*)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Hours: Full time 37.5 hours per week - Mon to Fri

*Hybrid

At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our blended working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

Who We Are

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

What you'll do

We are looking for a Product Programme Manager with demonstrable experience in Project & Programme management who can work closely with the Lead Product Programme Manager to shape and drive the team strategy, governance, roadmaps and fixed & converged product development and delivery cycles. You will be empowered to work autonomously, leading our Product Managers with governance, planning, reporting and processes and independently managing the day-to-day operational management of the department.

You will need to focus on Vodafone's new product, Broadband Battery Backup (BBU) designed to support routers and ONT in an event of a power outage, establishing governance, management & assurance of this new product line and enable its evolution and expansion.

This is a unique opportunity for an experienced Project/Programme Manager to be part of and responsible for aspects of managing a growing department, offering breadth and depth across operational management, and helping us to develop & deliver outstanding & compliant products of the future.

Key Accountabilities:

• Lead & manage departmental Capex & Opex budget planning & finance management; including business cases such as BBU.
• Developing & reporting against business goals & success metrics; leading & managing improvements in the reporting processes for the team; including embedding new BBU product line.
• Building & managing of the portfolio roadmaps & establishing new BBU roadmap & strategy, keeping the team on track with their deliverables, maintaining a holistic view across the team.
• Owning & leading programme delivery meetings, reports & process.
• Coach & drive Product Managers to adopt and utilise all reporting & governance processes, including ensuring new product lines operate as needed, such as BBU.
• Creating, implementing & leading on compliance & risk mitigation processes reducing risk on all projects & activities e.g., BBU.

Who you are

You must have a good understanding of the Broadband marketplace and Connected Home Devices and previous experience in a project / programme management role. We'll look for a passion for consumer products in the connected home sector.

In addition, you will be/have:

• An excellent communicator and influencer with the ability to inspire at all levels of an organisation.
• Strong stakeholder management skills; experienced in building strong and trusting relationships with both external partners and internal stakeholders.
• Strong verbal, written and presentation skills combined with the ability to lead group discussions.
• Strong analytical skills and strong attention to detail.
• Comfortable to coach, manage and lead others to achieve outcomes.
• Ability to manage priorities in fast-paced dynamic environment.
• Reliable, self-organized, pragmatic, with a "Can-do" and "Hands-on" attitude.
• Strong initiative and are comfortable working independently or collaborating as a team.
• Ability to work across multi-functional, multi-level and cultural boundaries to deliver services and change.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.