Product Operations Manager

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ABOUT DECODED

We are Decoded, the pioneers of transformative technology education. We democratise cutting-edge skills. We help transform traditional businesses into tech companies. We give our learners the skills and confidence to embrace the future of work.

Our products and methodologies have been shaped through our collaboration with some of the largest and most technologically progressive organisations in the world. We use the intelligent, ethical, and creative application of technology to lay the foundations for a more productive and promising world - one with unlimited possibilities.

OVERVIEW

As a Product Operations Manager you will manage the operational processes, logistics, platforms and systems that underpin the delivery and development of our learning programmes. The success of this role will be measured by your ability to optimise product development efficiency and effective product delivery.

The Product Operations team focuses on ensuring effective connection and clear communication flows back and forth between Commercial, Solution and Product. As the Product Operations Manager you will act as the catalyst for effective planning and alignment of product development between Product Developers, LXD specialists and our network of associates with subject matter expertise.

This is a fantastic opportunity for someone who is passionate about improving the way people and systems work to provide premium operational delivery of Decoded's global learning programmes.

ACCOUNTABILITIES

As a Product Operations Manager at Decoded, you are accountable for:

• Learning product logistics and planning: managing, scheduling of our learning products
• Product development, scrum mastery and coaching: working with product developers to plan and deliver projects, facilitating meetings, supporting them to meet deadlines and maintain clarity of progress, remove blockers and adhering to Decoded's Definition of Done
• Process management and improvement: creating better flow of work and making work more predictable through process improvement and better utilisation of tools
• Cross functional alignment and communication: reducing friction and troubleshooting across our tech stack working with stakeholders across the business

SPECIFIC ROLE & RESPONSIBILITIES

Learning product logistics and planning

• Manage scheduling and logistics of our apprenticeship and commercially funded learning programmes to ensure efficient and robust operational delivery is in place day in, day out
• Be the operational contact for the facilitation team during sessions should the team need additional support
• Create and prioritise the product development plans as a source of truth for the cross-functional team working on product development and delivery
• Support the maintenance of the product content databases across our tech stack, including planning for new products and surfacing gaps in existing documentation
• Work closely with peers to deliver outstanding operational experiences to learners attending our workshops
• Optimising operational processes and resources specific to teaching mode - both in-person and virtual delivery

Product development Scrum Master coaching

• Assist with pre-planning & scheduling for upcoming programmes with other stakeholders in the business.
• Manage product development as scrum master to the teams developing our learning programmes
• Manage the gathering & communication of information to optimise delivery timelines for our customers, working in partnership with Product solution lead
• Facilitate team discussion to effectively problem solve and plan collaboratively to ensure learning programme development stays on target for delivery timelines
• Organise, facilitate and document key development team touch points as a scrum master to unblock, progress and enhance the successful development of learning programmes
• Setting a tone of over-communication between the product development team to ensure effective collaboration and escalation issues where appropriate

Process management and improvement

• Highlight places for process improvements and champion initiatives to implement best practices for product operations including our tech stack using a digital-first approach
• Explore SaaS platform functionality to utilise the potential in our current operational solutions

SKILLS & BEHAVIOURS

Your performance will be measured by and driven by a mindset built on:

• Striving for excellence in everything you do. You don't accept mediocrity in yourself or the team around you.
• Building brilliant, collaborative and productive relationships with colleagues and partners alike.
• Solving problems elegantly and creatively: "find a way or make a way".
• Taking accountability for your own success, and the success of others.

WHO ARE YOU?

Essential:

• You are able to work effectively with multiple stakeholders to organise requirements and priorities
• You are able to learn use of new operational SaaS tools quickly and effectively
• You have a track record of managing projects and initiatives focussed on efficiency
• You think creatively and quickly to solve problems around deliverables
• You have a strong working knowledge of Excel and/or Google Sheets
• You are able to adapt to changing priorities and adopt new approaches
• You are highly organised and motivated
• You are a strong communicator with the ability to inspire and motivate others
• You are confident, empathetic and passionate about working with others
• You are deeply committed to improving the way people and systems work
• You have deep attention to detail, are disciplined and brilliant at active listening

Bonus:

• You have experience and/or qualifications in project management
• You have experience managing SaaS platforms (Coda & Asana preferred)
• You have experience in agile working methods or a deep desire to learn more
• You have an understanding of data technologies and roles - or be willing to learn more

TEAM REPORTING & STRUCTURE

This role will report into the Product Ops Lead within the Product Operations Team. This team is part of the Global Product Team.

DAY TO DAY

Our working hours are from 9am-5pm, Monday - Friday. You plan your working day around the best outcomes for success, identifying and prioritising projects against business needs. We have recently moved into a fully remote working model. In-person team days such as workshops, training days and social events are organised for teams to spend time together on an occasional basis.

BENEFITS

Apart from the above, working at Decoded means you'll get:

• 33 days* leave per year (inclusive of bank holidays) and extra tenured holiday enabling team members to gain an additional day for every year you are with us (after the first 2 years) up to a maximum of 8. We also close the office for 2 full weeks at Christmas at Decoded's discretion which does not come out of your holiday allowance.

• Flexible working, including work-from-home
• Modern, flexible and fully serviced offices at WeWork in Spitalfields, London
• Private health care including dental, GP and hospital cover and a gym-discount to help you prioritise your wellbeing
• Travel insurance
• Social events and all company gatherings
• Continuous learning and development. You will be challenged with lots of responsibility and exciting projects in an environment that encourages learning
• Free monthly lunches
• Laptop and virtual work equipment kit provided

Salary band

£35,000 - £40,000

Decoded is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We welcome applications from everyone, regardless of their ethnicity, gender, transgender, age, disability, sexual orientation or religion.