Product Manager Mobility & SaaS Services

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Location: Newbury or London (Hybrid*)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Hours: Full time 37.5 hours per week - Monday to Friday

*Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

Who we are

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you'll do

You will be responsible for managing the Mobility Professional and Managed Services products in our SaaS and Mobility portfolio, setting the strategy and product development roadmap for Services for our SaaS portfolio - in particular Microsoft - and our core Mobility portfolio.

You will be responsible for analysing and considering market opportunities and trends, new technologies and customer insights to develop innovative products that bring our propositions to life.

You will be working with the wider Mobility & SaaS Product and Propositions team to build out the compelling why Vodafone for Mobility story, and ensure alignment across other product portfolios.

Product Management

• Reviewing the current SaaS and Mobility Professional and Managed Services product set in terms of suitability for VF UK customer requirements, uniqueness in the market, commercial performance and customer experience
• Reviewing and providing recommendations on next steps for the Mobility Professional and Managed Services product portfolio. Short term tactical solutions as well as longer term strategic solutions should be reviewed and considered. Cost and speed to market and performance will be key in terms of defining the short- and medium-term strategy for the Services portfolio. To be backed up by market analysis, sales, and customer insights and working in close alignment with the wider Mobility team.
• Taking new Services products to market, driving the uptake of the product and managing against performance targets, ensuring achievement of Product specific revenue and margin budgets.
• Ensuring Sales, marketing and GTM are fully enabled to effectively promote your products.
• Ensuring the Services portfolio delivers excellent internal and external customer experience.
• Contributing towards the overall Mobility Product strategy, interworking with other connectivity, applications, and hardware products.
• Formulating and agreeing a roadmap of product development, with clear Business Cases, to implement the agreed strategy.
• Defining product-related Capex/Opex requirements for the product development strategy.
• Ensure communication flows with internal stakeholders are consistent and refreshed on an ongoing basis.
• Continuous management of the Services product set, including managing the addition of new features to provide best in class products.
• Defining product-related Capex/Opex requirements for the business during the annual planning cycle.
• Ensure Products are clearly aligned to the Vodafone Business and Vodafone Product & Propositions strategic direction.

Stakeholder Management

• Maintaining regular engagement with operational stakeholders to optimise product performance.
• Leading product specific engagements with key partners and vendors, in conjunction with SCM and Partner teams
• Regular updates to management stakeholders on product performance
• Ongoing engagement with finance and commercial teams to track financial performance and business case ROI
• Sales and Customer engagements to promote products, answer enquiries and gain feedback
• Marketing and Propositions interlock to ensure alignment to strategic direction

Who you are

• Product Management experience with the proven ability to manage an entire product life-cycle from concept to launch for B2B/ Enterprise
• Propositions experience to support the launch of your product portfolio
• Commercially minded with the proven ability to build a business case and create a P&L
• Experience in Telco or IT
• Experience in a product function within Telecoms
• Experience of engaging with Senior Stakeholders
• Innovative approach to Product Development
• Excellent communication skills at all levels
• Good business acumen and ability to translate complex technical solutions into enablement for Account Managers and Sales Specialists
• Project management and planning
• Inquisitive and can-do mind-set
• Experience of engaging directly with customers, and customer facing teams
• Ability to build relationships and collaborate within a complex matrix structure

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.