Product Manager (Identity, Security, Onboarding)

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About us

Over the last 18 years, we have helped over a million satisfied customers move and manage their money. Our award-winning product portfolio allows our customers to make low-cost multi-currency payments across various payment products. From travel money to transfers, currency hedging, to expense management, we are focused on a single goal of making it easy for our customers to manage and move their money.

As a business, we are committed to delivering value to our customers through the combination of advanced payments technology and personal expert service. We're doing this by hiring exceptional people and are now looking for a Product Manager with experience in Identity Management and Security to join our team.

Within our offices in London, Chester and Los Angeles and Europe, Equals comprises of three business lines and brands - Equals Money, FairFX and CardOneMoney. You will join a very close-knit, talented and supportive team from various backgrounds who believe that bringing different perspectives together helps us understand our customers' needs. United, by one thing, making money management straightforward and cost-effective for our customers.

About the role

A Product Manager at the Equals Group is a driven and analytical thinker dedicated to producing cutting edge work. Our Product Managers look for responsibility, are curious problem solvers and can work with a range of stakeholders internally and externally.

We are looking for a Product Manager to join and lead on our identity and security products, driving the direction and development of identity, authorisation, security and onboarding for Equals Money. As a Product Manager for this product area, you'll define product strategy alongside the product and engineering leadership, manage product requirements and will work closely with engineering, design and GTM teams to ensure successful product releases to our customers. You will have worked with Auth0/Okta or similar tools as well as financial services KYC (know-your-customer) providers in your previous roles, and you are excited about the new trends and developments in the identity and security space.

About you

We believe that certain skills are essential to be successful in this role and these are detailed below. You may not have all the other skills we have outlined as desirable; we understand that and will still welcome your application. We will carry out individual interviews for shortlisted candidates and assess who is best suited for the role after we have discussed everything with you.

Responsibilities

• Define strategy and drive execution for Equals Group's identity, security and onboarding products including sign-up, log-in, SSO, MFA, authentication, sessions through the group's new identity partner, Auth0/Okta.
• Establish a shared vision for our identity and security products by building consensus on priorities, leading to product execution.
• Use best practises in identity, security and onboarding to develop the journey from businesses registering interest with Equals Money to becoming a authenticated customers. A successful candidate will be able to deploy their own experience and use market/customer feedback to shape best-in-market experiences for our customers.
• Partner with Design, Engineering and Sales teams to develop new products and enhance existing ones that deliver significant value to the business.
• Work closely with our Data function to define metrics, track adoption and usage, identity gaps and vulnerability and make data-informed decisions.
• Work with our commercial leaders to identity opportunities to accelerate our business, such as integrating with technical partners, acquisition of new technologies and building on existing solutions.
• Work closely with an Engineering team lead on the day-to-day execution of planning, scoping and delivery.

Accountabilities

• Drive the strategy and execution of the group's identity and security products, alongside the Product and Engineering leadership group and the wider product function.
• Ensure Equals Group's current and future customers are benefiting from market leading identity and security solutions.
• Educate the wider product, engineering and quality function on identity and security best practices and ensure new features delivered by other teams are utilising your knowledge and expertise.
• Develop an understanding of payment technologies, regulatory requirements and industry trends.

Essential Skills

• 3+ years of experience as a Product Manager, with 1+ years managing identity and security products. Experience managing identity products such as Single Sign On, Multi-factor Authentication, Passwordless login etc.
• Proven track record of cross-functional leadership: Ability to work closely with executives and teams across engineering, data, design, marketing and sales to deliver strategic product outcomes.
• Strong technical foundations: Demonstrated ability to work closely with technical vendors and engineers to make and help guide strategic decisions with a high level of technical understanding.
• Experience delivering initiatives from conception through to GTM, proving value at each stage of the product development lifecycle.
• Exceptional communication and influence skills: Ability to clearly articulate a strategy, as well as communicate complex technical concepts to both technical and non-technical stakeholders. Proven experience in presenting to senior leadership and large teams.
• Experience working with customers and external stakeholders. Strong ability to engage with customers, partners (Auth0/Okta plus others), regulatory bodies and others to gather feedback, understand market needs and ensure alignment between our product offering and market demand.
• Data-driven decision making: Expertise in leveraging analytics and data to identify opportunities, prioritise initiatives and validate product decisions. Familiarity with data sets related to identity, identity verification and security is a plus.
• A role model for our values:
  • Make it happen
  • Succeed together
  • Be the customer
  • Go beyond

Desirable Skills

• Experience implementing Auth0/OKTA and its various features in a fast-paced environment.
• An interest and a willingness to continue learning about identity, identity verification, security and customer onboarding. And an interest in teaching others.
• Experience as a Product Manager working in a bank, payment solutions business and/or an FCA-regulated environment.
• Technical appreciation of software development, APIs and product architecture, ideally having worked on an API product or a product with strong API or platform focus.
• Familiarity with tools like Notion (our main ticketing/documentation tool), Figma and Postman.

Our investment in you

We welcome people into Equals and desire to grow and develop our talented teams. We believe in teamwork and celebrating our successes. We strive to embrace our values. We want to put you in the driving seat of your career and achieve your full potential through growth opportunities and developmental support.

When you join Equals, we aim to help you to get more out of your career. We will also offer you the following benefits;

Benefits

• A competitive salary benchmarked against a peer group.
• 25 days holiday per year + your birthday off
• Opportunities for progression, development and learning new skills - £250 towards the cost of learning & development.
• Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere
• GetActive with Aviva - Health and Wellbeing discounts on services and products
• Interbank currency rates on travel money and international transfers.
• Bupa Private Healthcare
• Free Eye Test and £50 up to the cost of glasses
• EAP Service - Mental Health Services
• Life Assurance Policy - x3 annual salary
• Contributory pension scheme
• Cycle to Work Scheme
• Season Ticket Loans
• Enhanced Parental Policies
• Complimentary tea, coffee, soft drinks and fruit
• We operate a hybrid working arrangement where possible

Our product team has a hybrid-working model, but we like our PMs to be in the office 3+ days per week.

Equals strives to create a workplace where we can all be ourselves. We believe in inclusion, equality and the power of diversity, so you'll be encouraged to bring your unique perspectives and experiences, and help us understand what you need to do your best work.