Product Manager - Growth Platform

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Job Description

Growth Platform - Senior Product Manager (VP)

JPMorgan Chase & Co. has expanded its consumer business and we have launched a new digital retail bank in the UK. We are offering consumers a completely new banking experience. Under the Chase brand, the bank provides products and features tailored to meet the needs of customers in the UK, made available via an innovative mobile app.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the centre. We have created a new organisation and we are looking for solution-oriented, commercially minded, customer-focused Product Managers, used to working in a true agile environment who want to be a part of something new, built from the ground up as a green-field with zero legacy initiative within a global, diverse and inclusive team.

Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a direct impact to our customers as our business expands around the world.

The Opportunity:

We are looking for a highly analytical and passionate Senior Product Manager to lead the optimisation and scaling of Chase UK Growth Platform, the technology that enables Chase UK personalised messaging with customers on and off platform and drives engagement with our range of products.

As Product Owner, you will evaluate existing processes to find opportunities for improved performance. You will use qualitative industry and user insights alongside our quantitative analytics systems to create the product strategy and roadmap, produce specifications that evolve Growth Platform. You will develop, test, and iterate new features and data models, and work closely with Marketing, Data Science, external partners and Engineering to ensure quality deliverables on-time.

Primary Responsibilities:

• Define and execute the vision, goals, and roll out of portfolio of products that enable customer journey and content automation and empowers Growth Platform to emotionally connect customers to our Brand while perfectly matching their banking needs.
• Execute A/B testing strategy and global rollout plans for Single Customer View a part of the Growth Platform portfolio.
• Collaborate with engineering and marketing partners to specify feature details, create user stories, drive Agile delivery and UAT.
• Provide recommendations backed by data across multiple concurrent assessments; design and implement product testing strategy around these recommendations.
• Form relationships and partnerships between Product teams and other parts of the organisation to help achieve goals.
• Handle trade-offs between cost, schedule, and business benefit, and ensure successful delivery of features to Production that meet customer needs.
• Build & maintain up-to-date industry knowledge of marketing technologies.
• Automate as much as possible, developing scalable processes in a high volume environment.
• Contribute to global product management practices: help us ship delightful products and be an exceptional place to work.
• Understand evolving strategic and competitive position and deliver products that are recognised best in the industry.
• Collaborate with operations teams to optimise email templates, content, and targeting to drive an uplift in performance

Whom are we looking for?

• Bachelor's degree in computer science, marketing, social science or an equivalent, MBA or Master's Degree preferred.
• Confirmed experience in data-driven product optimisation: you can interpret data and trends, diagnose problems, and formulate action plans to support decisions.
• 5+ years of product management experience, including the delivery of entire products from start to finish, in martech technology/communication preferred
• Understanding of the technical architecture of complex and highly scalable web applications
• You are a self-starter who demonstrates initiative and tenacity while working independently. You will thrive on challenges, and demanding situations will not deter you.
• Proficient in using the scientific method to identify and evaluate solutions to business problems.
• Comfortable with and adaptable to change. We work in an innovative fast growth environment where products and processes evolve rapidly.
• You have a passion for data, technology, and machine learning applications.
• Familiarity with Customer Data Platforms
• Experience in fin-tech and/or mar-tech is beneficial
• Experience utilizing behavioural analytics and data analysis to make product decisions.
• Experience crafting intuitive and straightforward user interfaces - ability to build examples through wireframes and mock-ups

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships globally. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through our websites, mobile apps, and paid media channels based on what is best for the customer.