Product Manager, Customer Management VP

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Job Description

Who we are
We are not your standard bank, we are a house of innovation! We are part of the team that launched Chase as a new UK bank in 2021, and are now building a new team in a new department with even bigger ambitions. More details will be provided during the interview but for now we can enthusiastically say: It's challenging, it's high stakes, it's fun!

Our team is at the heart of building this new venture, focused on developing products that put the customer at the centre. We have created a new organisation with diverse professionals that come from a wide set of skills, backgrounds, and experiences, including b2b and b2c businesses.

Team members have broad autonomy to collaborate and work in a cross-functional way and we value your opinion in every matter; so, if you are a product manager and you want to get into design work, - please do! Or an engineer and want to do user testing - go for it! Teams own their work end-to-end and we have a flat organisational structure.

Our inclusive culture is hugely important to us, and we are looking for intellectually curious, compassionate people who would like to expand their skills whilst working on an exciting new venture for the firm. We are about bringing new products to market that solve real world problems for real life customers, not just innovation for the sake of innovation. We are human first; we love working with each other, and we need personal connections and in-person bonding. We find we are happier, more motivated, and more productive this way. If this sounds like something that you would like to be a part of, we'd encourage you to read on and apply. Even if the job description isn't an exact match for you, we promise to review your application and let you know if there is anything that might be suitable in the future!
Role overview
We are looking for a Product Manager to design and implement complex systems relating to customer profile and state management solutions, preferably for digital small business banking products.

Core Responsibilities:

• Defining product requirements for a small business customer profile and lifecycle management
• Model, build and implement services related to customer profile and related parties
• Build and implement customer lifecycle states and associated processes
• Ensure that all upstream and downstream services are integrated with our services
• Model, build and implement a single customer (retail or small business) view across markets and line of businesses
• Ensure that all the customer journeys impacted by our services are operationally ready with the appropriate process workflows agreed with stakeholders
• Design and implement a permission and entitlements framework considering entity relationships and lifecycle states

Essential skills/experience:

• Several years of experience in product development i.e. going through a full product lifecycle from identifying a market need to post launch execution preferably in a multi-market and multi-product landscape
• Familiarity with different types of small business profiles, such as sole traders and limited companies, and their interaction models with banking services
• Experience working with large complex data sets and data modelling
• Working knowledge of UK and Europe regulatory requirements related to customer data management in banking sector, including data privacy laws, KYC regulations and AML policies in UK market
• Understanding of the lifecycle of small business banking customer particularly in the areas of customer relationship management, regulatory compliance, and fraud management
• Excellent problem solving abilities to address challenges related to data integration, regulatory compliance, and customer data management
• Collaboration skill to work effectively with cross functional teams. Ability to handle multiple, conflicting priorities and deadlines without compromising quality

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.