Product Manager - Current Account Switch Service (CASS)

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Job Description

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK - but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact.

As a Product Manager at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organization. Team members have broad autonomy to collaborate and work in a cross-functional way and we value your opinion in every matter; So, as are a product manager, if you want to get into design work, - please do! Or an engineer and want to do user testing - go for it! Teams own their work end-to-end and we have a flat organisational structure.

Our inclusive culture is hugely important to us, and we are looking for intellectually curious, compassionate people who would like to expand their skills whilst working on this exciting venture for the firm. We are about bringing new products to market that solve real world problems for real life customers, not just innovation for the sake of innovation. We are human first; we love working with each other, and we need personal connections and in-person bonding. We find we are happier, more motivated, and more productive this way. If this sounds like something that you would like to be a part of, we'd encourage you to read on and apply.

While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique - and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference - on us as a company, and on our clients and business partners around the world.
Role overview
We are looking for a Product Manager with deep technical and commercial experience of the Current Account Switch Service (CASS).

Job responsibilities

• Develop the CASS product vision, objectives, and roadmap, based on a deep understanding of the customer needs, industry landscape and regulatory requirements.
• Define product requirements, creating and maintaining a prioritised backlog based on customer research, analysis, and rigorous discipline to deliver overall product vision.
• Act as the "CEO" of the CASS across all facets of the product, organizing and collaborating with all the functional support teams required for product success - such as operations and customer servicing, marketing, communications, data, legal, regulatory, and finance.
• Build the framework and tracks the product's key success metrics such as customer outcomes, cost, feature and functionality, risk posture, and reliability.
• Support operational risk issue management, incident / event management and risk acceptance processes, with associated together aggregation and reporting activities.

Required qualifications, capabilities, and skills.

• 3+ years of Current Account Switch Service (CASS) implementation, operations, and product experience
• Experience with UK Payment Schemes
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Ability to interface with senior stakeholders effectively to establish relationships and become a trusted advisor.

An ability to apply technical knowledge in a practical and balanced manner.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.