Product Manager - Content Management

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Job Description

Born from the successful launch of Chase in 2021, we're a team dedicated to creating customer-centric products that address real-world problems. Our success hinges on our people-first approach, fostering an environment that encourages skill development, collaboration, curiosity, and commitment.

As a Product Manager at JPMorgan Chase within the accelerator, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them.

While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique - and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference - on us as a company, and on our clients and business partners around the world.

Job responsibilities:

• Own the definition and development of a complex set of content-related capabilities that power products at a global scale
• Define the product vision, strategy, architecture and roadmap to build a market-leading, future-proof set of content-related capabilities
• Define product requirements with the ability to provide feature recommendations based on qualitative and quantitative techniques that paint an accurate picture of customers' needs, pain points and behaviours
• Lead a cross-functional team of designers and engineers to deliver on your strategy and requirements, balancing quality with speed to market
• Manage regulatory issues, controls, risk, and resiliency on an ongoing basis, anticipating and mitigating issues

Required qualifications, capabilities and skills:

• Experience in building complex products or features from 0 to 1
• Experience in building or running written and visual content management systems serving customer journeys at a global scale
• Experience building high-quality customer experiences
• Experience working alongside product designers and engineers (front-end and back-end)
• Awareness of technologies and trends, and their application and relevance to content-rich customer experiences

Preferred qualifications, skills and capabilities:

• Experience in a regulated industry
• A desire to solve hard problems systemically
• A desire to teach others and share knowledge. We aren't looking for hero leaders, more for team players. We want you to coach other team members on principles, practices and implementation patterns.
• Clarity of thought. We operate quickly and efficiently, and we value people who are economical with their time and clear with their opinions. This is critical also because this role will define principles that guide the work of others.
• Comfortable in uncharted waters. We are building something new. Things change quickly. We need you to learn technologies and patterns quickly.

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About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.