Duty Support Volunteer

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Overview

Volunteers make an enormous contribution to our work at Change Grow Live.

Last year over 1400 volunteers donated over a quarter of million hours of their time to our organisation.

Would you like to join our growing team of volunteers, and make a real difference?

Responsibilities

At Change Grow Live, we support people to change the direction of their lives, grow as individuals, and live life to its full potential. As a Duty Support Volunteer, you'll be a key part of our team-helping us respond to daily challenges, supporting service users, and ensuring smooth day-to-day operations.

This is a dynamic and varied role where no two days are the same. You'll gain valuable experience, receive one-to-one supervision, and access a wide range of training opportunities to support your personal and professional development.

What You'll Do

• Be the first point of contact for queries and help resolve them with the team.
• Conduct urine and drug screenings.
• Support the needle exchange and provide harm reduction advice.
• Distribute Naloxone and complete BBV testing.
• Use our case management system to record tasks.
• Relay messages, make calls, and issue prescriptions (once trained).
• Work with reception and support unplanned service user visits.
• Signpost individuals to partner services.
• Join staff on outreach appointments.
• Always work within your competencies.

What We're Looking For

• Strong communication skills (verbal and written).
• Good IT literacy and time management.
• Ability to work independently and within professional boundaries.
• Respect for confidentiality.
• Comfortable working with a range of professionals and agencies.

What You'll Gain

• Real-world experience in a fast-paced, supportive environment.
• Opportunities to shadow experienced staff and build new skills.
• Access to internal and external training.
• A chance to make a meaningful impact in people's lives.

Interested?

Join our inspiring community of volunteers and help us make a lasting difference.

Please note this role is suited to someone who can offer 2 or more days volunteering.

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Sharon Zdan-Michajlowicz | s.zdan-michajlowicz@cgl.org.uk | 07778146030

Please note that we require you to be 18 years of age or older to be considered for this volunteering role.

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.