Product Manager (Brand Engagement)

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Product Manager (Brand Engagement)

Department: Product

Employment Type: Permanent - Full Time

Location: UK - London

Description

Your new company

A tech scale up with Big Plans...

When you join Exclaimer you will join a global award winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an exciting work culture.

Not Heard of us ?

We provide world-class email signature solutions that let organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 50,000 customers in 150+ countries. Some of these customers include renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 275 employees worldwide.

We are looking for a skilled and experienced Product Manager to join our team as we enter an exciting phase of growth at Exclaimer. This role reports to a Senior Product Manager and is a key member of the Product & Design Team, executing the product efforts in Exclaimer's Brand Engagement pillar. Brand Engagement is a vital focus area for Exclaimer, and providing a great product experience to our customers here is key to our continued strong commercial growth.

As part of this role, you will have the opportunity to demonstrate your abilities, while expanding your knowledge and skill set in a supportive environment. Working with other key leaders across the wider Product, Design and Technology as well as GTM and customer facing teams to ensure we are serving the needs of both internal and external customers.

Key Responsibilities

• Lead a cross-functional team, collaborating with technology, design and go-to-market teams to continually set and execute product plans.
• Be the Product Expert for the Brand Engagement pillar and the 'go-to' on daily ceremonies, backlog prioritisation and refinement.
• Translate product requirements into planned deliverables, collaborating with tech and ensuring shared understanding across the cross-functional team.
• Present insights, progress and plans to Product & Technology and the wider business, including C-level and Senior Management team.
• Partner with the Senior Product Manager on effective discovery and research to build a rich picture of our market and draw conclusions on the best problems to solve.
• Present findings to wider product and tech team ahead of collaboratively planning and breaking down new initiatives.
• Own the planning, delivery and success metrics on feature roll out.
• Work with data to ensure high-quality tracking and insights for product, design & engineering teams. Monitor feature performance and test assumptions.
• Work closely with Product Marketing to support feature roll out and adoption.
• Collaborate with Engineering and Design, understanding the ways of working and high-level technical concepts.
• Deploy your business and product knowledge to execute the best approach for a given context and problem.

Skills Knowledge and Expertise

• Experience working in fast-paced SaaS business delivering successful customer-centric partner products in a scaleup environment.
• Ability to manage expectations and work with members of the Product, Design, Technology and Commercial teams to understand priorities and ensure alignment that what can be achieved with-in given timetable.
• A clear communicator, comfortable conversing with and influencing stakeholders at all levels of seniority.
• Champion the voice of the customer in everything you do.
• Familiar with Agile ways of working in product management.
• Experience working with Martech products would be desirable.
• History of working closely with marketing/sales teams to build products.
• Excellent ability to establish trust and build relationships with engineers, peers, and stakeholders across the business.
• Have a passion for solving customer problems and creating elegant experiences.
• Love collaborating with talented people across a variety of functions.
• Enjoy learning and are curious.

Benefits

We offer you a challenging job in a growing and truly global international SaaS company with a competitive compensation structure. Ah, and you will be part of a fun and hardworking team:

• Remote / Hybrid working
• Healthcare
• Life insurance
• 6 weeks - work anywhere option per year
• Employee Assistance program
• Contributory retirement savings plan
• Opportunities for training & development
• Great team and culture
• Discounts portal
• Income protection Insurance
• Online GP services

Exclaimer is an equal opportunity employer and people seeking employment with us are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.