Product Manager, Authentication

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Description

International Consumer Banking is at the heart of JPMC's expansion of the Chase Brand into new markets. We recently launched Chase UK and purchased Nutmeg, the UK's largest digital wealth services provider. We are continuing our journey of innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the center. We believe that engaging, relevant and contextual content is at the heart of personalized customer experiences. We're also committed to designing content for reuse in a way that's measurable and consistent.

Culture is important to us and we are looking for intellectually curious, honest, passionate, and hungry individuals who are motivated to use and expand their skills, while working on a new and exciting venture. ICB's unwavering commitment to attract, train, develop, and retain the best talent is on constant display within its highly visible Customer and Identity organisation.

The Customer and Identity tribe is responsible for users' entry, and return, to the Chase app, as well as managing the bank's data on that customer. Our objective is to ensure customers have a seamless journey and accomplish what they want in our app, while protecting their account with the level of security you would expect from the world's biggest bank. The Authentication Product focuses on four areas; working with the Product and Engineering Squads to optimize Fraud & Authentication capabilities through continuous transformation. Working with Analytics on the Implementation of strategies and monitoring. Working with the 2nd line risk teams to ensure systems and processes are effective and sharing best practice across JP Morgan Chase & Co.

Role Responsibilities:

• Own the Authentication technology stack for all customer groups and propositions.
• Deliver an end to end Authentication strategy that optimizes fraud prevention, client experience and cost of authentication
• Drive strategies using data from multiple systems and vendor integration such as device intelligence and ID&V to optimize existing journeys
• Ensure compliance with Strong Customer Authentication (SCA) requirements as part of Payment Services Directive 2 (PSD2)
• Identify future risks that are driven by product or channel development and mitigation of these risks through appropriate strategies
• Work across a wide group of teams (product teams, payments, engineering, technology, risk) to ensure that key partners are aware of all of the importance of Authentication
• Communicate effectively across teams and gain credibility by understanding end to end impacts of the authentication strategies that are implemented
• Collaborate effectively with colleagues across the firm including: business, technology, product management, operations management, legal, compliance, risk, audit, and technology control functions to drive engagement with the Authentication program of work
• Understand innovation and operational impacts of managing digital fraud & Authentication strategy with multiple input data points from a wide range of vendor systems
• Monitor and optimize model performance by developing a strong working relationship with the specialist Risk Models team.
• Act as a subject matter expert for Authentication and share best practice across the firm

Required qualifications, capabilities and skills:

• Formal training or certifications and advanced applied experience
• Experience in a first or second line fraud or Authentication role, in a policy, strategy or analytics specialism
• Experience of delivering in an agile environment.
• Experience of working with authentication strategy and authentication tools (behavioral biometrics / device intelligence / Document verification)
• Experience in management / optimisation of fraud / Authentication tools. Eg, ThreatMetrix Mitek, behavioral biometrics vendors, and IdP (Identity Providers) such as ForgeRock, Ping, Auth0
• Exceptional problem solving and analytical skills. Solid critical thinking and analysis in technical scenarios, attention to detail and able to synthesize large amounts of data and formulate creative and innovative solutions to complex problems.
• Ability to solve problems from first principles, taking innovative approaches to address user needs.
• Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner.
• Networking -interpersonal skills; collaboration, openness and relationship building skills
• Able to work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment.
• Vendor management - ability to understand a vendor product offering and ability to integrate into current technology stack

Preferred qualifications, capabilities and skills:

• Ideally will have a background in banking or consumer products
• Clear interest in innovation and technology.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.