Product Manager

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Company Description

Shawbrook is a specialist bank driven by a purpose to power up ingenuity to create opportunity, every single day.

We offer a diverse range of savings and loan products. From personal and business savings accounts and loans for wedding and new cars, to complex financial credit facilities for businesses requiring significant investment and mortgages for landlords with multiple properties - no two customers are ever the same.

We give our customers the best-of-both worlds; uniquely combining strong digital capabilities with human expertise and ingenuity to deliver the best outcomes. We rise to the challenge of a complex case or unconventional circumstances, and we love to make things happen. By being creative, practical, and personal, we know we can always find the right solution for our customers.

If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

Job Description

We are seeking a skilled and dynamic Product Manager to join our team, with a specific focus on creating, managing and enhancing Shawbrook's digital journeys within SME lending.

In this role, you will be initially responsible for improving tthe onboarding journeys for Term Loans within SME and helping to define the strategy for moving away from legacy infrastructure within SME lending .

Key Responsibilities:

• Product Strategy and Vision: Develop and communicate a compelling vision and strategy for your product workstream, ensuring it resonates with our customers and colleagues.
• Product Ownership: Lead the end-to-end onboarding and integration of our new payments provider, working closely with cross-functional teams including engineering, finance, compliance, servicing and delivery teams (among others) to ensure smooth execution.
• Product Expertise: Become the resident expert on payments - our new provider, direct debit schemes, new market/competitor developments, sanctions and other pending regulation, to name a few. You'll then document, share and educate the rest of the business on progress, new developments and impacts to Shawbrook and its customers and colleagues.
• Customer Insight and Empathy: Dive deep into understanding our customers' needs, behaviours, and pain points. Use these insights to drive product decisions and create truly user-centric solutions.
• Collaborative Roadmap Planning: Collaborate with engineering, finance, risk, compliance and operations teams to create a detailed product roadmap. We have an immediate problem statement for which we need to solve, but after that you'll be responsible for fostering a collaborative environment where everyone's ideas are heard and valued, and translating that into a roadmap.
• Exceptional User Experience: Advocate for the user at every step of the process, ensuring the payments platform and processes are intuitive, engaging, and deliver an outstanding experience for our customers and colleagues.
• Performance and Impact Measurement: Develop and build our vision and objectives and results. Lead in making sure your squad is aligned to driving those outcomes.
• Transparent Communication: Maintain open and transparent communication with all stakeholders. Regularly update the team and leadership on progress, decisions, and changes to the roadmap.

Qualifications

Additional Information

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done

Banding

This role is a SB3 within the internal Shawbrook banding structure