Product Manager

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Product Manager

Job Introduction

A bit about the role:

Are you a motivated self-starter who is looking for their next step in Product Management? Are you a natural collaborator, a champion for simplicity and think your knowledge of Product Management could help take Customer Experience at Selfridges to the next level?

If the answer to these questions is 'yes' then you're just the kind of person we're looking for!

As Product Manager, you will help to define the vision of your product area, ensuring this is aligned with and supported by your stakeholders.

You will report into the Senior Product Manager, working cross-functionally with business, tech and support teams to create and elaborate comprehensible user stories which can be effectively prioritized, estimated and developed.

Comfortable demonstrating authority through influence, you will have a passion for fostering collaborative and effective ways of working to deliver innovative and world class customer experiences.

As a Product Manager you will:

• Support the domain's vision, strategy and OKRs by ensuring that user stories are well defined and prioritised for development
• Work with business and tech teams to ensure that relevant requirements and detail are identified and captured
• Manage your backlog, including defining user stories, acceptance criteria, with a focus on effective prioritisation
• Work collaboratively with the Delivery Manager to facilitate sprint ceremonies, manage cross dependencies and ensure that the implications of a change are understood
• Build a clear understanding of our technical architecture within your area
• Be the 'go to' person within your squad for all queries and questions about your product, clearly communicating business requirements to the team
• Build and maintain relationships with your key stakeholders
• Work closely with Digital Analytics to support a data led approach to problem solving and definition of success metrics
• Support UAT by collaborating with QA teams, business analysts and key stakeholders to ensure a continuously feedback loop
• Monitor feature adoption, customer engagement & satisfaction, ensuring the realisation of expected benefits
• Collaborate with our UX teams to ensure continuity of design and user experience across the entire product suite
• Look out for market trends and get feedback from stakeholders or customers

A bit about you

• Project/product development experience, a thorough understanding of the complete product lifecycle
• Confident working in an agile environment
• Highly organised, motivated, and able to work well as part of a close team
• Articulate and confident communicator across all business levels
• Experience in writing clear and succinct user stories
• Familiar with using data support prioritisation decisions and agreeing suitable scope for initiative launches
• A technical knowledge of web applications would be desirable but not essential
• Strong team player with excellent interpersonal skills.
• Ability to work in a fast paced, dynamic environment and to tight deadline
• A passion for problem solving and creative thinking

Selfridges