Product Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job description

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. About you: As a Product Manager at Access Paysuite, you will be responsible for managing a suite of SaaS payment solutions, collaborating closely with cross-functional teams to ensure we deliver value-driven solutions to our customers. You will engage in all aspects of Product Management, including Customer Discovery, Product Development, and Launch. This role is integral to our mission of enabling seamless payment processes and exceptional user experiences for our customers in the UK public sector. Day-to-day, you will: • Customer Discovery and Insights o Engage with customers and stakeholders to gather insights and identify needs, pain points, and opportunities for product enhancement. o Conduct market research, competitive analysis, and usability testing to inform product strategy and validate product ideas. o Act as the voice of the customer within the organization, ensuring the product roadmap aligns with customer and market demands. • Product Development and Strategy o Define, own, and communicate the product roadmap, aligning it with company objectives and market trends. o Collaborate with engineering, design, and other internal teams to build and iterate on product features. o Manage the end-to-end product development process, including requirements gathering, backlog prioritization, sprint planning, and testing. • Feature Launch and Go-to-Market o Lead the launch of new products and features, working closely with marketing, sales, and support teams to create impactful go-to-market strategies. o Define and track success metrics post-launch, ensuring products meet their intended value and objectives. o Gather feedback from initial launches to iterate and refine product offerings. • Stakeholder Collaboration and Communication o Build strong relationships with internal and external stakeholders, including engineering, sales, marketing, and customer support. o Facilitate regular product updates, presentations, and training to ensure all stakeholders are informed and aligned. o Provide customer-facing teams with the necessary tools and information to promote and support the products effectively. • Product Performance and Optimization o Monitor product performance, analyze metrics, and leverage data to make informed product decisions. o Continuously seek opportunities to enhance product functionality, improve customer satisfaction, and maximize product usage. Your skills and experiences might also include: • Experience: Product Management, preferably within SaaS or payment solutions. Experience in the public sector market is a plus. • Customer-Centric: Strong ability to engage with customers, understand their needs, and translate insights into valuable product features. • Strategic Thinker: Proven track record of managing product roadmaps and aligning product strategy with company goals. • Technical Acumen: Ability to work closely with engineering teams and understand the technical aspects of SaaS products. • Go-to-Market: Experience in launching new products and features with successful go-to-market strategies. • Analytical Skills: Ability to analyze data, interpret metrics, and drive product decisions based on data insights. • Communication Skills: Excellent written and verbal communication, with experience presenting to stakeholders and collaborating across teams. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.