Product Manager

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Job Description

Summary

As the Product Manager for our Financial Services Loyalty Platform you will manage the capabilities which serve our M&S Bank customers, from points management, through offer management, to reporting and measurement. You'll play a large part in defining and implementing the vision for our M&S Bank products and unlock significant value to both the Bank and our retail business.

This is an exciting opportunity to join the Financial Services D&T team, and create products our teams love, directing product from design through to launch and maintenance, while role modelling digital behaviours and nurturing a culture of data-driven decision making throughout.

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

• Support with shaping the product vision to influence business outcomes; balancing priorities motivated by customer needs, product health and industry trends. The mission is to collaborate across M&S to design and deliver desirable resilient solutions.
• Management of complex products that lead to the delivery of measurable value.
• Collaborate closely with partners aligning business, product and technical priorities to support the product direction and promote the product roadmap
• Manage/support the backlog and prioritise new features
• Define user stories, features and functionality that alleviates current pain points and improves customer experience
• Partner with a multi-disciplinary squad (Engineering, Design, Delivery, etc.) through the Product Management lifecycle, ensuring success measures are defined and tracked and communicated
• Support with the creation of business cases as required
• Gain an understanding of DevOps processes, understanding the triage and resolution of major incidents and principles of operational success
• Own/Support launch readiness with clear communication collaborating closely with all parties to ensure adoption
• Track industry developments and suggest innovation opportunities for your product to ensure M&S is best in class
• Become proficient in experimentation techniques, user science tools and data analysis to validate ideas

Who you are

• A good understanding of and interest in product management tools and processes and customer needs
• Able to organize and prioritise collaboratively across multiple disciplines
• Analytical and logical approach to problem solving
• Good communication skills with the ability to effectively communicate with cross functional teams
• Awareness of Product delivery in an Agile software environment
• Understanding of Product Health and performance
• Experience within retail and/or financial services desirable but not essential

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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