Product Manager

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Job Description

Summary

We are looking for an experienced Product Manager to lead the development of customer experiences for Payments on online and in-app, in support of the Payment Product Strategy.

Every M&S customer who purchases a product on M&S.com will use your product, so this role comes with broad responsibility, high visibility and the scope to have impact at a large scale. In Payments, we're transforming our products to make them easier and quicker to change and improving the experiences of millions of customers through data-led experimentation.

For the Ways to Pay product, you will holistically manage the product management process from discovery, strategy creation, product planning and build, to launch and optimization - coordinating with stakeholders, UX design & research, 3rd party suppliers, engineering and delivery throughout that lifecycle. Act as the voice of the 'customer', translate needs into a product roadmap and backlog, constantly prioritize and manage the team's capacity to maximize customer and business value.

Work with other Product Managers to collaborate on cross-product team dependencies. Develop strong working relationships with relevant business owners for M&S Business context and with Technology for retail-specific technology expertise.

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.

A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

• Lead product management with autonomy, aligning with Payments Product strategy to generate value.
• Use insights from customer research, data, market analysis, and trends to inform decisions.
• Develop business cases with detailed analysis on market, costs, and benefits.
• Manage and prioritize a backlog of stakeholder needs, features, and technical debt.
• Communicate progress on OKRs, product strategy, and engage with stakeholders regularly.

Who you are

• 3+ years in product management with expertise in strategy development, roadmaps, and product optimization.
• Strong experience in ecommerce, payments, and checkout products, with a deep customer focus.
• Proven technical skills and Agile delivery, emphasizing experimentation for customer-driven results.
• Excellent communicator, skilled at collaborating with stakeholders and influencing decisions.
• Desirable: Experience working with 3rd parties and Retail B2C ecommerce products.

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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