Product Manager

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The role

Product Manager

Location: Hybrid / Farringdon

Salary: £74,742

Expires: 02/07/2024

Our mission

MTVH is one of the UK's largest housing associations.

Our vision is that everyone should have a home and the chance to live well. We have a social purpose, and we're using technology to challenge and innovate how the housing sector delivers the right outcomes for the communities we serve.

About the role

We're looking for an experienced Product Manager to lead the internal Salesforce product development work at MTVH. As a Product Manager, you'll be passionate about bringing a product mindset to develop quality internally focused Salesforce solutions. You'll make it easier for colleagues to operate and deliver excellent customer services, by creating solutions that streamline business processes, improve communication, transparency, accountability and create a much-improved colleague and customer experience.

We have an ambitious multiyear plan to roll-out Salesforce across MTVH.

You'll be working with different teams that manage a variety of services, ranging from the sales and marketing of our homes, through to the ongoing management of our properties, including complex resident services that support them to live well in their homes.

Initially, you'll be focusing on developing our property services, where we'll be looking to create solutions that help us improve the management and safety of our homes, from compliance work through to enabling customers to request and schedule repairs for their home; powered by Salesforce's business process and workforce management capabilities.

Your responsibilities

You'll be responsible for creating and communicating a strategy and outcome-oriented Salesforce development roadmap. Your customers are the employees of MTVH, but you'll act as a conduit between our customers, the business and the Technology team to make sure internal solutions are aligned to our business goals and ultimately meet the needs of our customers.

Supported by our Digital Product Managers, you'll ensure Salesforce development enables digital transformation, and that digital by default is the approach taken for the majority of services enabled using Salesforce.

Working in an agile, multi-disciplinary project team, you'll lead the delivery of the Salesforce roadmap of work. You'll take on ownership of the product backlog, working closely with the Salesforce Solution architect and tech lead to refine user stories required to deliver solutions. Working in 2 week sprints, you'll lead the teams rituals to deliver the product backlog.

You'll work closely with the Salesforce project team to plan for the delivery of solutions, including communications, training, adoption and benefits realisation.

You'll be the main point of contact for the high-level reporting of Salesforce development, into the Technology Portfolio.

What you'll need to succeed

You ...

• have experience as a Product Manager, ideally delivering internally focused, CRM or digital solutions
• are customer focused and passionate about bringing a product mindset to develop quality solutions for internal customers
• are a strong communicator and influencer and will be adept at communicating your vision for Salesforce development
• can question the status quo and are able to influence, plan and deliver change within a service area
• are good at building and maintaining relationships to achieve positive outcomes for the organisation and can work flexibly across cultures and organisational boundaries

Please note :- we do not currently offer visa sponsorship.

What's in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional 'Beliefs day' once a year to have an extra a day off
• Enhanced pension with matched contributions of up to 9%
• Life assurance cover 3 x your salary
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit - interest free loan to help with rental deposits
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring programme and apprenticeships
• We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.