Product Implementation Manager

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Job Introduction

Product Implementation Manager

Salary £45 - 50,000 dependent on experience

Permanent

Ashford Hybrid

As our new Product Implementation Manager, you will be responsible for implementing product and commercial developments and enhancements across our Home, Motor Travel, and Health products. This will be delivered with enhanced customer satisfaction to ensure our processes align with regulatory and brand standards.

You'll have a thorough knowledge of general insurance markets, products, and practices, with experience in project delivery to ensure the successful end to end implementation of product development and enhancements aligned with Saga's strategy.

This is a newly created role, and we are looking for you to be a highly motivated, independent member of the team. In your previous roles, you will have contributed to the delivery of several projects, managed multiple tasks, and been able to effectively prioritise.

We offer total flexibility over where you work - you choose a place where you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich. We come together with a purpose to collaborate, typically once a month in London or Kent.

Role Responsibility

As the Product Implementation Manager, you will be responsible for the successful and timely delivery of Product initiatives, with particular focus on cross-functional team working - working alongside business colleagues and stakeholders where required.

Other accountabilities include:

• Maintaining clear and consistent lines of communication across all stakeholders, working with Home, Motor, Health and Travel Product & Commercial Teams, ensuring that the needs of the department are appropriately represented, and information is cascaded in a timely manner.
• Demonstrating a strong, comprehensive understanding of procedures and systems across the business.
• Acting as a BAU point of contact for the business in relation to Product-driven change initiatives.
• Overseeing the end-to-end delivery of Product and Commercial led initiatives, ensuring these are achieved within agreed timeframes and to the required quality standards.
• Managing initiatives from inception through to supporting benefit realisation, including oversight and management of any subsequent defects and clean-ups.

• Preparing and presenting supporting documentation to senior management across the business.
• Being an effective negotiator, balancing alternatives and seeking win-win solutions.
• Completing of Post Implementation & Post Closure Reviews and making recommendations for improvement
• Undertaking of any other duties assigned by the Product Management Team within reasonable boundaries of the job holders' capability

The Ideal Candidate

To be a successful Product Implementation Manager, you will need to be able to lead multiple projects, prioritise, and manage a high volume of tasks, deadlines, requirements, and decisions while driving exceptional customer outcomes.

Other skills and experience required include:

• Excellent organisational skills, with a demonstrated ability to work well both independently and within a team.
• Commercially aware and able to design, develop and implement product initiatives to achieve the best customer outcomes.
• An inquisitive mindset, confident to challenge and explore new approaches to optimise delivery and output.
• Proven ability to problem solve when faced with complex situations.
• Strong knowledge of general insurance markets, incorporating regulatory regime and Consumer Duty.
• Management and delivery of high-quality communication, both verbal and written.
• Ability to assess and manage risk, considering both customer and commercial impacts to achieve the optimum outcomes.
• Drive and determination to develop within the role through increasing technical knowledge and building effective relationships within the business.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Saga Group