Product Development Manager

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As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.

We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment we are looking to recruit a Product Development Manager, on a full time permanent basis based in Birmingham.

What does the job involve?

• Income Analysis - An understanding of the London Northwestern Railway & West Midlands Railway product propositions, supporting the proviision of insight from analysis of passenger income and demand
• Pricing Modelling - Supporting pricing strategy by modelling pricing scenarios, forecasting the projected and determining the actual impact on revenue and volume
• Timetable Modelling - Assist the development of the operating timetable from a commercial perspective
• Support the rollout and development of PAYG Ticketing initiatives such as C-PAY for the London & South East Area (Project Oval) and Swift on Rail for the West Midlands, understanding the customer proposition and to enhance it to maximum effect for revenue and market growth
• Work with the Property Contracts Manager to support development of Ancillary Revenue streams such as Car Parking, Property & Advertising, by providing analysis and insight from management information
• Business Cases - assist in the development and calculation of incremental revenue streams for initiatives based on PDFH principles or other empirical evidence, e.g. Timetable changes, product/price changes, station investment.
• Promote a commercial culture across WMT, making people understand the benefit from growing revenue at a corporate and personal level.

What skills and experience do I need to do the job?

• A highly numerate individual with strong IT software ability in Microsoft Excel and Word among others
• Excellent capability to grasp and solve complex issues and systems quickly.
• Strong communication skills, being able to explain complex issues to senior management across WMT, TUK Group and beyond
• A thorough understanding of UK passenger rail income
• A well organised individual with the ability to employ logical processes.
• The ability to influence and motivate people

What are the salary and benefits?

• Salary - Up to £55,000 per annum (depending on experience) + benefits
• Defined Benefit pension - one of the best in the UK
• Hybrid working, 2-3 days based in Birmingham office with the need for flexibility
• Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
• 75% off all other train company travel tickets
• Retail discounts
• Career development opportunities

Due to the volume of applications we receive the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.