Product and Trials Manager
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Location: Bristol or Farnborough
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week - Mon to Fri
Who We Are
We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Security team and experience bringing intelligent technology and advanced threat expertise to organisations that form the UK's Critical National Infrastructure, this specialist team helps to simplify their day-to-day cyber security operations, enabling their own people to focus on their bigger strategic priorities.
What you'll do
The Product Manager is accountable for ensuring that quality is built into development of all solutions and trials at all stages within the delivery lifecycle. The Product Manager will be responsible for defining scenarios and customer journeys provided to stakeholders. The role is accountable for driving forward the delivery of solutions while monitoring and reporting progress using a range of metrics. The Product Manager is responsible for holding development teams to account to ensure end to end testing requirements are met prior to trials commencing. The role is responsible for defining success criteria for each trial based on product requirements.
• Agree scenarios & customer journeys for each trial (working with Customer Experience Designers)
• Input to end-to-end project plans for the trial phase and ensures the trial phase is delivered according to the end to end plan
• Agree when entry and exit criteria have been met based on product requirements and later success requirements
• Assessing the experiences, where not to standard being responsible for highlighting any points of failure and drive resolution of all such issues
• Report progress against trial scenarios and makes the final recommendation on whether to support the launch of a new proposition, product or feature
• Responsible for building and managing relationships with external organisations and companies, agreeing contractual acceptance criteria for deliverables and providing assurance on the quality of products.
Who you are
• Must be able to maintain DV Security clearance
• Experience of stakeholder management with ability to communicate at C-suite
• Experience of project and/or trials management including trials scenario preparation
• Experience of Issue triage, prioritisation and resolution including the ability to manage risk and implement mitigation plans.
• Ability to balance customer requirements with business operational needs and managing multiple workstreams
• Experience of challenging, influencing, negotiating and innovating within the programme/project team
• Experience of validating that the customer experience provided meets the one that was defined
• Ideally industry recognised project management qualifications
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
#LI-Onsite
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.