Product and Proposition Manager - Mortgages

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Our Purpose: In a world that doesn't add up, daring to be different is our calling, lending our power so everyone's story gets a chance to thrive.

At Ecology we're dedicated to building a greener society by providing mortgages for properties and projects that respect the environment and support sustainable communities, funded through our range of simple, transparent savings accounts. Read more on our website.

Ecology has a fantastic opportunity to join our Products Team in the role of Product and Proposition Manager - Mortgages.

What will I be doing?

• Ensuring the Mortgage product lines hit their combined P&L and balance sheets financial targets, facilitated through the development of strong end to end customer journeys and ensuring that all our products deliver impact.

• Act as a key conduit for the broker channels to optimise broker referrals and the customer journey.

• Identify market opportunities and work with departments across the Society to deliver products and features from ideation.

• Manage the day-to-day product portfolio.

• Manage product pricing.

• Delivery of product development.

• Monitor and review competitor insight.

• Ensure our products have the required impact.

• Ongoing product compliance.

• Proactive Member engagement.

• Provide competitor insight and market trends.

• Define the relevant cost per acquisition targets.

• Work with Marketing colleagues to enact effective campaigns.

• Be the champion for the Member voice.

• Ensure that the Society adapts to the necessary Regulatory Changes.

• Provide reporting key to the necessary committees with Ecology Building Society.

• Acting as a key business lead for external third-party relationships to support the intermediary mortgage proposition.

• Ensure stakeholders are fully aware and bought into each initiative, its desired outcome and their role in achieving it.

• Help develop new processes which reflect a deep understanding of customer and broker need. Propose the right tools / services to help customers and brokers. Support the development of initiatives aimed at attracting and retaining more customers and brokers.

Skills and Experience

Essential:

• Previous Product Manager or Proposition Manager experience.
• Experience managing key stakeholders across different teams and levels.

• Exceptional communication skills, both verbal and written.

• High level of attention to detail and accuracy to drive a 'right first time, every time' approach.

• Exceptional organisational skills.

• Proficiency in IT, including good knowledge of Microsoft, including Word and Excel.

• Ability to use initiative to find solutions to problems.

• Passionate about making a difference.

Desirable:

• Knowledge and experience of working in Consumer Duty Principles.

• Project Management experience.

• Previous experience of working in Mortgages (within Financial Services) and or a strong capability to deliver great customer service.

• Knowledge of sustainable finance.

We'd like to hear from you if you have the desire to join a motivated team with a rewarding sense of achievement. We'd love to share more about our ambitious plans.

What we ask from you is that you have skills, experience and enthusiasm to join us in working to the best of your ability in an environment offering you self-development and growth.

If you would like the opportunity for an informal chat to find out more about the role, please get in touch with [email protected] and we will be happy to speak with you.

We are committed to promoting a diverse and inclusive community, where you can belong and succeed as your whole self. We value diversity, in terms of gender, race, age, faith, disability, sexual orientation but also personality and thinking style; the uniqueness you'll bring to us we see as a real source of strength.

About our benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Salary. We're committed to paying our people fairly for the role they undertake and are an accredited Living Wage employer.
• Holiday. You'll get 25 days plus Bank Holidays, after a qualifying period you'll be able to purchase up to an additional 5 days leave.
• Pension. We know how important it is to save towards your future, that's why we'll contribute 8% into your pension and you'll contribute a minimum of 1%.
• Performance Related Pay. After a qualifying period, you'll be included in our discretionary performance related pay scheme.
• Develop and grow. The success of the Society is enabled by our successful people, and we'll support your development and growth in your role and your career.
• Wellbeing. Positive health and wellbeing enables you to thrive as an individual. Employees have access to our Employee Assistance Programme, with a range of health benefits and support to suit your lifestyle.

• Life Insurance. We will provide death-in-service life insurance of 4 x your basic salary.
• Go Green. Colleagues have the opportunity through salary exchange to participate in our cycle to work scheme and/or our Electric Vehicle scheme (after qualifying service).
• Community days We encourage our colleagues to take 3 days paid leave to support community and environmental initiatives aligned to our mission.
• Free Parking/ EV Parking
• Modern sustainable office - with garden, fully equipped kitchen & showers.

To Apply

If this all sounds interesting and you are curious to find out more, we'd love to hear from you. Please submit a CV and Covering Letter with your application and we'll be in touch. If there is anything we can do in the recruitment process to help you be your best self, please let us know.