Processing Team Manager (Revenues) - EH0322

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Processing Team Manager (Revenues)

Full Time - 37 hours (Mon - Fri)

Grade 7 £43,432 to £51,126 per annum

We are seeking a passionate and results driven individual to lead our Revenues Processing Team, delivering quality services to our residents and businesses.

Leading a busy team, you will be responsible for the administration, billing, and collection of Council Tax, you will need in-depth knowledge and experience of local taxation legislation and practice. Ideally you will also have experience in a supervisory role, however we are able to support someone looking to take their first step into a more senior position.

You will need to be self-motivated, proactive, and committed to delivering excellent customer service, maintaining, and building effective relationships with officers and other key stakeholders. Be able to resolve problems effectively, contribute to business process improvements and offer legislative guidance to officers, residents, and partners. Strong communication, negotiation and mediation skills are essential.

You will need be able to demonstrate a track record of dealing with complex casework, resolving customer complaints, and leading by example.

You must have at least 3 years' previous experience of working in a Revenues and Benefits service.

Appointment to the post will be subject to a BPSS check.

To be successful at shortlisting you will need to very clearly state how you meet the essential criteria listed in the role profile, therefore please ensure you provide a full supporting statement with your CV.

For an informal discussion, please contact Louise Bicknell, on 01730 234146

In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid and flexible working options, training and development opportunities, generous annual leave and flexi time, membership of the Local Government Pension Scheme and more.

You can find out more about the council, our values and the full range of benefits and support we offer our staff at our website: https://www.easthants.gov.uk/jobs-council

Closing Date: 8 March 2026 - Interviews to be held on 16 March 2026.

East Hampshire District Council is committed to building a diverse, inclusive and equitable workplace and welcome applications from people of all backgrounds and experiences - we are proud of being a Disability Confident Committed employer and appoint on merit.

The Guaranteed Interview Scheme for Veterans is a commitment that the Council has made to support the Armed Forces Community Covenant - you can find more on this scheme and eligibility here.

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff members to share this commitment.