Private Client Advisor

Private Client Advisor
Johnnie Walker Princes Street

Full-time, Permanent

Closing Date: October 10, 2024

About the role:

The post holder will be accountable for providing personalized, high-end experiences to Private Clients, host and coordinate high end and rare tastings, events and travel. They will also generate sales through private client visits and recruitment, and act as the embodiment of our Rare portfolio to consumers across Destination Scotland.

You will be responsible for:

• Provide personalized experiences to VIP visitors and private clients; from booking and preparing the spaces to hosting and conducting tastings, and following up with clients

• Have strong product expertise (whisky knowledge) and continuously learn and develop

• Support VIP travel to Scotland: receive requests from the booking system and Private Client Teams (local and global), build Private Client itineraries, oversee bookings via our travel team, arrange all hosting details (welcome letters, sampling liquids, gifting)

• Partly responsible for delivering the luxury capability across all relevant areas of the business and setting up the private client spaces and experiences (at Johnnie Walker and across Scottish Brand Homes)

• Host Private Clients across Scotland Brand Homes, while also identifying new prospects and building partnerships to recruit clients in Edinburgh and across Scotland

• Support in training Brand Home teams on HNWI sales and hosting in order to elevate the standard • Be a Brand Ambassador for the Diageo luxury portfolio either within the setting of private experiences or events

• Manage the ongoing relationship with Private Clients or manage the handover to other Private Client teams, ensure all clients receive necessary confirmation emails, follows ups and data is captured

• Complete opening and closing procedures in a timely and efficient manner

To be successful in this role:

• 5+ years' proven experience in luxury hospitality, food & beverage, and spirits/wine industry

• Strong whisky/industry knowledge and mandarin language skills are mandatory

• Previous VIP client experience is essential

• Brand and category knowledge across Spirits and TBA (total beverage alcohol) with particular experience in process, ingredients, provenance, and trends

• Excellent communicator, both verbal and written

• Ability to work independently with minimal direction

• Desire to work in a fast-paced environment

• Be guided by a customer-first mindset

• Possess a friendly, helpful, confident, and engaging personality

• Must be flexible with work schedule including weekends, holidays, and evenings

• Preferably speaks mandarin, but not a must

Working with Us

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

• Product allowance and membership discounts
• Contributory pension scheme
• Competitive annual bonus (dependent on performance)
• Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose - Celebrating life, every day, everywhere has a meaningful role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value

This is a chance to be involved in a daring and truly one-of-a-kind team where our aim is to build remarkable and unforgettable experiences across each and every one of our venues across Scotland.

Johnnie Walker Princes Street will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It's a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Feel inspired? Then this may be the opportunity for you.]]>