Primary Care Delivery Manager - Hounslow

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Job summary

The Hounslow Borough Team in North West London ICB is seeking a highly motivated and enthusiastic individual to join a dynamic team to provide specific project management within the Primary Care Team. The post holder will manage a portfolio of Primary Care transformation programmes within the borough and lead on their implementation, to help Hounslow deliver improved health outcomes for their patient population and reduce health inequalities to support positive patient experience and access to high quality services, and to support Hounslows Primary Care Networks.

This is a part time post for 22.5 hours and the salary will be pro rata.

Main duties of the job

The post holder will be required to provide effective and high quality leadership, programme and project management skills. The successful candidate will be reporting to and supporting the Programme Delivery Manager to drive forward Primary Care Transformation, in doing so support Primary Care with the transition to an Integrated Care System.

The post holder will play a key role in the Integrated Neighbourhood team (INT)/Borough Based Partnership (BBP), supporting the development of an integrated model of care within Hounslow, working with partners to provide a seamless service to patients, which transcends traditional boundaries and is response to population health needs.

Job description and person specification are attached and detail an outline of the tasks, responsibilities and outcomes required of the role. The post holder may need to carry out any other duties as may reasonably be required by their line manager.

Informal discussions are welcome by contacting Programme Delivery Manager, Palak Joshi, on palak.joshi@nhs.net

Closing date for applications is 13 June 2023.

The interview will take place on 20 and 21 June 2023.

About us

The NW London Integrated Care System (ICS) covers the eight boroughs of NW London and brings together all health and care organisations working to deliver against the four core national objectives of ICSs.

The NW London Integrated Care Board (ICB) is the statutory NHS organisation, and employer, responsible for developing a plan for meeting the health needs of the population, managing the NHS budget and arranging for the provision of health services in NW London. In NW London the ICB is known publicly as NHS NW London and is the employer for this role.

The vision of NW London is to reduce inequalities and achieve health outcomes on a par with the best of global cities. To do this we will focus on population health locally and at the level of the ICS. We will strengthen integrated Borough based provision across health and social care in order to increase physical and mental health outcomes, promote life expectancy, quality of life and reduce health inequalities across the entire population of North West London.

Job description

Job responsibilities

Working closely with colleagues in primary care and other directorates/organisations the post holder is responsible for: -

• Working alongside Primary Care Networks (PCNs) to support their development within the Integrated Care System (ICS)
• Supporting the development of an integrated model of care which incorporates key stakeholders to provide a seamless service and which transcends traditional boundaries
• Support the implementation of nominated primary care-based transformation programmes of work i.e Integrated Neighbourhood Teams (INT), Long Term Conditions (LTCs), Access, Local Enhanced Services etc.
• Support the Borough-Based Partnership and Primary Care Networks with the development and implementation of their Integrated Neighbourhood Teams.
• Oversight, facilitation and monitoring of the delivery and implementation of locality leadership team priorities, ensuring they align with wider Borough Based Partnership priorities.
• Mobilise and maintain effective and targeted multi-disciplinary team (MDT) meetings/forums organised around specific long-term conditions, social care needs, frequent use of emergency services, etc.
• Continue building and strengthening relationships within the INT

• Utilise population health information to map demand and patient needs, ensure that Primary Care Networks (PCNs) delivery model ensures population needs are met, with particular focus on vulnerable and those population groups that are less likely to access primary care
• Develop and maintain constructive networks and relationships with a broad range of internal and external stakeholders, including colleagues across the system. Developing robust networks, sharing good practice and learning, and proposing revised approaches to workforce planning, recruitment and retention and modelling to support the system workforce transformation agenda
• Lead on the approval of ARRS (PCN Additional Roles) claims via the portal and produce quarterly update reports to the Primary Care Executive Group
• The post holder will support the work of the inclusion health agenda, working with teams to improve access to care for underrepresented groups e.g. homeless, asylum seekers, traveller communities.
• Support work on reviewing unwarranted variation in delivery of primary medical service and work towards the standardisation of primary care, to deliver the ICB vision of ensuring patients receive the same high quality standard of care irrespective of where they are registered
• Support PCN and practices with the delivery of the Digital model of care, with a seamless service between core and extended hours' provision.
• Understand and support primary care contracting function for the team, including contract monitoring, validation, verification and evaluation of services as required by the role. This will apply to local and NWL enhanced service where the Borough and NW London hold contracts with the Primary Care Networks.
• Support the development of a standard approach to quality improvement for use with member practices/PCNs to effectiveness of enhanced services
• The post holder will undertake reporting and analysis of complex information to provide forecasting and budgetary performance data to assist in management of contracts.
• Promoting a culture that embraces equality and strives continuously to reduce inequality in both access and outcomes for all NW London residents

Key Relationships

• Borough Primary Care Team and wider Borough including Clinical Directors and Clinical Leads
• Borough Based Partners for example; London Borough of Hounslow, West London NHS Trust, Hounslow and Richmond Community Healthcare Trust (including the PCN Directorate),the Voluntary Community and Social Enterprise (VCSE) sector, Healthwatch, wider public and private sector partners
• GP Practices, PCNs and Federation leads. Key professional groups including Practice Managers, General Practitioners, ARRS roles, Primary Care Nurses and other support staff
• NWL ICB Staff
• Health Education England, NHS England, NHS Digital, Healthier London Partnership and support agencies
• Members of the public

Job description
Job responsibilities

Working closely with colleagues in primary care and other directorates/organisations the post holder is responsible for: -

• Working alongside Primary Care Networks (PCNs) to support their development within the Integrated Care System (ICS)
• Supporting the development of an integrated model of care which incorporates key stakeholders to provide a seamless service and which transcends traditional boundaries
• Support the implementation of nominated primary care-based transformation programmes of work i.e Integrated Neighbourhood Teams (INT), Long Term Conditions (LTCs), Access, Local Enhanced Services etc.
• Support the Borough-Based Partnership and Primary Care Networks with the development and implementation of their Integrated Neighbourhood Teams.
• Oversight, facilitation and monitoring of the delivery and implementation of locality leadership team priorities, ensuring they align with wider Borough Based Partnership priorities.
• Mobilise and maintain effective and targeted multi-disciplinary team (MDT) meetings/forums organised around specific long-term conditions, social care needs, frequent use of emergency services, etc.
• Continue building and strengthening relationships within the INT

• Utilise population health information to map demand and patient needs, ensure that Primary Care Networks (PCNs) delivery model ensures population needs are met, with particular focus on vulnerable and those population groups that are less likely to access primary care
• Develop and maintain constructive networks and relationships with a broad range of internal and external stakeholders, including colleagues across the system. Developing robust networks, sharing good practice and learning, and proposing revised approaches to workforce planning, recruitment and retention and modelling to support the system workforce transformation agenda
• Lead on the approval of ARRS (PCN Additional Roles) claims via the portal and produce quarterly update reports to the Primary Care Executive Group
• The post holder will support the work of the inclusion health agenda, working with teams to improve access to care for underrepresented groups e.g. homeless, asylum seekers, traveller communities.
• Support work on reviewing unwarranted variation in delivery of primary medical service and work towards the standardisation of primary care, to deliver the ICB vision of ensuring patients receive the same high quality standard of care irrespective of where they are registered
• Support PCN and practices with the delivery of the Digital model of care, with a seamless service between core and extended hours' provision.
• Understand and support primary care contracting function for the team, including contract monitoring, validation, verification and evaluation of services as required by the role. This will apply to local and NWL enhanced service where the Borough and NW London hold contracts with the Primary Care Networks.
• Support the development of a standard approach to quality improvement for use with member practices/PCNs to effectiveness of enhanced services
• The post holder will undertake reporting and analysis of complex information to provide forecasting and budgetary performance data to assist in management of contracts.
• Promoting a culture that embraces equality and strives continuously to reduce inequality in both access and outcomes for all NW London residents

Key Relationships

• Borough Primary Care Team and wider Borough including Clinical Directors and Clinical Leads
• Borough Based Partners for example; London Borough of Hounslow, West London NHS Trust, Hounslow and Richmond Community Healthcare Trust (including the PCN Directorate),the Voluntary Community and Social Enterprise (VCSE) sector, Healthwatch, wider public and private sector partners
• GP Practices, PCNs and Federation leads. Key professional groups including Practice Managers, General Practitioners, ARRS roles, Primary Care Nurses and other support staff
• NWL ICB Staff
• Health Education England, NHS England, NHS Digital, Healthier London Partnership and support agencies
• Members of the public

Person Specification

Experience

Essential

• Must have an understanding of the background to and aims of current healthcare policy in London and appreciate the implications of this on engagement
• Should have an appreciation of the relationship between NHS England and individual provider and commissioning organisations
• Need to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems for London

Skills

Essential

• Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
• Comprehensive experience of managing projects and programmes of work
• Must be able to use initiative to decide relevant actions and make recommendations to sponsor/Manager, with the aim of improving deliverables and compliance to policies
• Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales

Qualifications

Essential

• Educated to master's level or equivalent level of experience of work at a senior level in specialist area
• Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training
• Evidence of continuing professional development

Desirable

• Member of relevant professional body

Person Specification
Experience

Essential

• Must have an understanding of the background to and aims of current healthcare policy in London and appreciate the implications of this on engagement
• Should have an appreciation of the relationship between NHS England and individual provider and commissioning organisations
• Need to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems for London

Skills

Essential

• Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
• Comprehensive experience of managing projects and programmes of work
• Must be able to use initiative to decide relevant actions and make recommendations to sponsor/Manager, with the aim of improving deliverables and compliance to policies
• Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales

Qualifications

Essential

• Educated to master's level or equivalent level of experience of work at a senior level in specialist area
• Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training
• Evidence of continuing professional development

Desirable

• Member of relevant professional body

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

North West London Integrated Care Board
Address

NHS North West London

Hounslow House

7 Bath Road

Hounslow

TW33EB

Employer's website