Premier Customer Engagement Manager

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Welcome to Al Rayan Bank, the longest established and most successful Islamic bank in the UK.

Al Rayan Bank is an extraordinary and flourishing institution that celebrates diversity and values ethics. As a prominent member of the Masraf Al Rayan Group, one of the largest bank's in Qatar, we are fuelled by an unwavering ambition for excellence, promising you an exhilarating journey ahead.

At Al Rayan Bank, we embrace change as an opportunity for positive transformation. Currently, our focus lies on building a culture of inclusivity and diversity, creating an environment where every individual's unique perspectives are valued.

We understand the importance of work-life balance and flexibility, and we are committed to empowering our employees to thrive both personally and professionally.

The Bank is going through the most successful period in its history, and this success is a testament to the hard work, dedication, and expertise of our incredible team. Join us on this exciting venture, where you'll have the chance to make a significant impact while enjoying a supportive and rewarding work environment.

Come and join us and be part of something extraordinary.

We have a fantastic opportunity for a Premier Customer Engagement Manager at our London Office. The Premier Customer Engagement Manager will engage with individuals who fit the Bank's criteria for Premier and High net worth individuals, with the result of bringing in new customer liabilities balances. In addition to new business, looking to increase the existing Premier liabilities balance sheet through upselling to and retention of existing customers through great customer service.

Key Responsibilities

• Delivering Sales, Service, and Operational Excellence
• Completion within service levels of required CDD/EDD & AML requirements as part of Bank's onboarding, Periodic and Event Driven reviews for Premier customers, so that all tasks are completed consistently, accurately and on a timely basis.
• Achieve personal and team performance objectives within agreed timescales, in the following areas:

• Customer Experience
• Sales of products and services
• Regulatory, risk and rigour standards

• Maintain a comprehensive knowledge of the Bank's assets, liability and fee income products and a working knowledge of competitor products.
• Provide, when required, cashiering services for all types of transactions for Premier customers.
• Work closely with the management and other team members as one team to deliver exceptional performance.
• Deliver one off activities and projects to the outcomes and standards agreed with line manager.

Qualifications & Experience

• A level or equivalent qualifications
• Proven track record of delivering sales targets through self-generation of leads and referrals in UK financial markets and in GCC financial markets.
• Understanding of Islamic values and culture
• Development and management of customer relationships
• Understanding of Islamic Finance

Knowledge & Skills

• Ability to multi-task and co-ordinate several different activities and priorities
• Communicator at all levels
• Familiarity with modern Premier banking and knowledge of the regulatory framework
• Arabic speaking

Behavioural Competencies

You will be required to demonstrate our 1Team values and associated behaviours which are outlined below:

• Trusted to do the right thing
  To act with total integrity. Put the customer first and stick to our promises.
• Empowered to own
  To embrace change, take responsibility and ask for help when needed.
• Able to deliver
  To draw on each other's strengths and believe in 'no blame' and 'no ego's'. Show resilience.
• Motivated to succeed

To be passionate about our work. Look for opportunities to learn and grow and celebrate each other's success.

Conduct

We expect staff to follow the standards required by our regulators. At all times:

• Act with integrity
• Act with due skill, care and diligence
• Be open and co-operative with regulators
• Pay due regard to the interests of customers and colleagues and treat them fairly
• Observe proper standards of market conduct
• Act to deliver good outcomes for retail customers

This is a fantastic opportunity to join our growing bank where we can offer exceptional opportunities for you to make your mark and progress your career in a diverse, ethical bank that you can actually believe in.

Empowering your career, together we'll deliver banking you can believe in.