Practice Support Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

We are TC Group, the fastest-growing top 20 accountancy firm in the UK. We're business advisors and accountants, with over 30 years of experience we've honed our skills and developed our service offering to deliver a much wider range of bespoke support and advice to ambitious business owners and their businesses.

Due to ongoing development and growth, we have an exciting new role for a Practice Support Manager to join our modern, centrally located Bournemouth office, close to rail and bus links. A new and interesting role, you will have the opportunity to lead improvements in practice administration and operational efficiency.

You will be providing high-quality administrative and operational support. It's a senior role within the administration and practice support function with scope to influence processes. The role focuses on organising, tracking, and coordinating key compliance and regulatory processes, ensuring they run smoothly, consistently, and on time. This is a hands-on support role for someone who is highly organised, systems-minded, and comfortable working across teams.

Key responsibilities to include:

• Overseeing client onboarding and anti-money laundering processes
• Supporting partners with company secretarial and engagement letter management
• Reviewing client fees and assisting with proposal preparation
• Maintaining and analysing practice data
• Supporting operational teams in client interactions
• Providing leadership and support to the administration team
• Recommending and implementing best practice in practice administration processes
• Leading and delivering practice administration projects

About you

We are looking for candidates with the following skills and experience:

• Experience in an administrative, coordination, or operational support role ideally within an accounting practice or other professional services environment
• Strong IT skills and confidence working with systems, data, and documentation
• Experience with Microsoft Office 365, Teams and Co-pilot. Comfortable using web based systems. CCH experience would be beneficial
• Highly organised with strong attention to detail
• Confident and professional communicator, including with partners
• Process-driven with the ability to follow up and ensure standards are met
• Strong IT capability and confidence working with systems and data
• Discreet, trustworthy, and commercially aware
• Proactive, improvement-focused, and able to adapt under pressure

Full benefits available for the Practice Support Manager

• Pension scheme
• 23 days annual leave (excluding bank holidays) increasing by one day per each year of service (up to a maximum of 28 days).
• Group life assurance 4 x salary
• Hybrid working - 2 days at home subject to office demands
• Opportunity to purchase additional holiday days
• Access to our employee benefits portal - cashback and vouchers on everyday purchases
• Employee Assistance Programme
• Employee Referral Bonus - we're always looking for talented individuals to join our team
• Regular training and development - continuous development and support not only for your professional qualifications but also for your personal goals and aspirations

About us

TC Group is growing and changing at quite a pace! We're an ambitious group of people with the same aim - to create a consistent, high-quality experience for our clients. Like us, our client list is growing - we're supporting more and more of the UK's ambitious business owners, SME's and large Corporations and it's a real team effort. We're helping them make courageous decisions to grow their businesses.

We always seek the best talent, looking for individuals who are technically brilliant, solution-focused and continually strive to be the best in class. Each member of our team plays an integral part in creating the unique feel and culture of our business, which in turn helps us continue to grow, develop and evolve. We are an equal opportunity employer and welcome candidates from all backgrounds.

We can only accept applications from candidates who are based in the UK and unfortunately we are unable to provide Sponsorship.