Practice Manager

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IVC Evidensia is the UK and Europe's leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.

At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment - at every stage of their career.
Join a Practice on an Exciting Journey

We have an exciting opportunity for a people-focused and motivated Practice Manager to join Woodland Vets to work alongside our DoPCS, supported by our Lead Vet, Head Nurse and 2 Head Receptionists.

This is a fantastic opportunity for someone who thrives in a fast paced environment, enjoys working with people, and is quick to learn.

• Our main site is based in Midhurst and we have three smaller branches within a 9 mile radius.
• Situated in the beautiful South Downs, a stone throws away from the coast and London, giving the best of both worlds.
• Joining an amazing team of 9 Vets, 7 RVNs, 2 SVNs, 4 VCAs, and receptionists all working together to achieve an excellent standard of care.
• This is a full-time role working 40 hours per week, Monday to Friday. We are open to discussing flexibility for the right candidate.

How you'll make a difference

As Practice Manager, you will lead the non-clinical operations of the practice, working closely with clinical leadership to ensure efficient day-to-day running, strong team performance, and an outstanding client experience.

You'll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.
Key Responsibilities

• Lead, support, and develop the non-clinical team, creating a positive and collaborative culture
• Oversee the day-to-day operations of the practice, ensuring smooth and efficient workflows
• Deliver an excellent client journey from first contact through to follow-up care
• Manage rotas, recruitment, onboarding, and team development
• Support financial processes including invoicing, payroll, and stock control
• Monitor performance and support practice growth and improvements
• Ensure compliance with RCVS standards, health & safety, and regulatory requirements
• Maintain facilities, equipment, and stock levels
• Handle client feedback and resolve issues professionally
• Support marketing and community engagement initiatives

You might be a great fit if...

• Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments
• Strong people management skills, including performance management and team development
• Good operational and organisational capability, with the ability to manage competing priorities
• Experience handling complaints, change, and complex situations with confidence
• Strong communication and stakeholder management skills

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How You'll Make a Difference

At IVC Evidensia, we're committed to supporting you in a senior operational leadership role. When you join us, you'll benefit from:

• A key leadership role with responsibility for operational performance and team culture
• Clear career pathways with progression opportunities into senior practice or regional leadership roles
• Ongoing learning and development to support leadership and professional growth
• A collaborative, values-led culture focused on care, community, and continuous improvement

What we offer our team

• 6.8 weeks' annual leave
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Healthcare Cash Plan
• Cycle to Work scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Pension scheme
• Discounted staff pet care
• Access to discounts/cashback with hundreds of participating retailers

£0 - £40,000 a year

Up to £40,000 DOE

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.