Practice Manager

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Practice Manager - Crossways Veterinary Group

Salary up to £38,000 DOE

A rare opportunity to join a long established, small animal practice

Following the retirement of our Group Practice Manager, Tim, after eight successful years, we are delighted to offer a rare opportunity for a dedicated and people focused individual to join Crossways Veterinary Group as our new Practice Manager. This is a pivotal role within a supportive, close knit team and a practice with over 40 years of history in the local community.

This is a largely site based, people facing role covering all three branches, with your main base at Storrington where our operations and surgical facilities are located. The remaining two sites are consulting only branches. You will have line management responsibility for approximately 28 team members, making leadership, communication, and relationship building central to your success.

Proud to Be Part of IVC Evidensia

At IVC Evidensia, we're driven by the passion and commitment of our people - across clinical, operational, and support teams. With over 2,500 clinics and hospitals in 20 countries and around 41,000 employees, we work together to care for around 25,000 animals every day. United by a shared purpose - Healthy Animals, Happy Owners - we're proud to champion long-term animal health and welfare through the dedication of every individual across our international network.

Work-Life Balance & Flexibility

This role is available for up to 40 hours per week, typically worked over 5 days, Monday to Friday, 9am-6pm. However, we are very open to discussing flexible/reduced hours or fewer days for the right candidate. The role is mainly site based but we can offer occasional admin time at home.

Key Responsibilities

Working closely with the Clinical Director, Finance Administrator, and IVC Central Support teams, you will play a key role in ensuring the smooth day to day running of the practice while enhancing both team and client experience. Your responsibilities include:

*Leading, supporting, and motivating the practice team to foster a positive and collaborative working environment

*Maintaining practice standards and ensuring compliance with RCVS guidelines

*Financial management, including: Managing a practice budget, Stock control, Initiating capital expenditure requests, Supporting payroll production and queries

*Human Resources responsibilities, including: Line management, Appraisals, Staff rotas

*Oversight of building and equipment maintenance across all three sites

*Ensuring Health & Safety compliance with team support

*Recruitment and monitoring of mandatory and ongoing training compliance

*Acting as the first point of contact for IT queries (with support from a central IT function)

*Handling and resolving client complaints in a timely and professional manner

*Attending and leading practice and area meetings

About Us

Located on the edge of the South Downs National Park, on the south coast of England, Crossways Veterinary Group enjoys a unique setting, close to Brighton and within easy reach of London.

We provide a full range of services, from preventive healthcare and routine surgery to advanced diagnostics, always tailoring our approach to the individual needs of our patients and clients. We are proud to have many loyal clients and to be actively involved in the communities we serve, supporting a range of local events.

Our team includes:

*6 Veterinary Surgeons

*9 Registered Veterinary Nurses

*13 Support Staff

What We're Looking For

We are seeking a candidate with strong leadership and management skills and a genuine passion for people and practice culture. Previous practice management experience is desirable, but training and support will be provided where needed.

You will:

*Thrive in a busy, fast-paced environment

*Be proactive and solutions-focused

*Enjoy working closely with a motivated, long-standing team

*Take pride in creating a positive and efficient workplace

A full UK driving licence is required, as the role involves travel between sites and attendance at internal meetings.

You Matter to Us - Your Benefits at a Glance

Work Life Balance

*6.6 weeks annual leave

*Additional time off for your birthday

*Increasing annual leave based on length of service

Wellbeing

*Private medical insurance

*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay

*Cycle to work scheme

*Initiatives focused on employee wellbeing

*Non-accidental injury support

Development

*CPD Allowance

*Learning and development opportunities via the IVC Evidensia Academy

*Access to Vetlexicon - our encyclopaedia provider

*Infection prevention and control programme

*Quality Improvement Programme

Additional

*Discretionary performance-based bonus scheme

*Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers

*Pension scheme

*Discounted staff pet care

Closing Date: 09/02/2026

£0 - £38,000 a year

Up to £38,000 DOE

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.