Practice Manager
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Lowesmoor House Vets, a small, friendly, and close-knit team, are looking for a Practice Manager to join their dedicated team.
Your Next Career Move
In this position, you will play a key role in supporting both our clinical and non-clinical teams by providing vital administrative assistance. Your duties will include scheduling the rota and arranging shift cover, processing overtime, payments, and managing debt. You'll also oversee health and safety checks to ensure compliance, handle initial complaints, and lead the non-clinical client care team. Additionally, you may assist with reception duties when needed and collaborate with managers from other teams within the IVC group. As part of your responsibilities, you will manage our 4 part-time receptionists, contributing to the smooth operation of the practice and helping to foster a positive, supportive work environment.
Are you the right fit?
Our ideal candidate will possess strong communication and IT skills, with previous experience in a veterinary practice preferred. However, we will also consider candidates with backgrounds in customer care, financial management, or diary management. You should have a proactive approach to team management, with a willingness to lead and support your colleagues. The ability to manage rotas, handle annual leave requests, and promote team well-being is essential. Additionally, you must be a confident and approachable communicator, capable of addressing complaints and ensuring a high level of client satisfaction.
Flexibility is Key
This position is ideally suited for someone who is flexible with their working hours. The role is for 20 hours per week, typically worked over 3 or 4 days. We're happy to work with you to accommodate your needs-whether you prefer working school hours, varying your start times, or adjusting your days off. We may also ask for your flexibility in covering shifts on reception or contacting clients outside of regular hours if needed.
Because Our Employees' Matter
We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do.
In addition to a competitive salary, you will benefit from:
Work Life Balance
* 6.6 weeks annual leave plus additional time off for your birthday (Pro rata)
Wellbeing
* Private medical insurance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
Development
* Learning and development opportunities via the IVC Evidensia Academy
* Access to Vetlexicon - our encyclopaedia provider
* Infection prevention and control programme
* Quality Improvement Programme
Additional
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Pension scheme
*Discounted staff pet care
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
£0 - £0 a year
Up to £29,000 pro-rata