Practice Manager
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New Malden Vets is seeking a dedicated Practice Manager to join our busy, forward-thinking first opinion small animal practice in South West London.
About the Role
This is a fantastic opportunity to work closely with our Clinical Directors in leading a committed team. You'll play a vital role in ensuring the smooth day-to-day operations of the practice and enhancing our client experience.
Your Day-to-Day Responsibilities Will Include:
* Leading and supporting the practice team.
* Promoting and managing our fantastic reception team, ensuring exceptional client care.
* Overseeing business development, including finance management and budget control.
* Managing office tasks such as stock control, schedules, and absence management.
* Supporting HR activities and contributing to the recruitment and development of our team.
* Ensuring health and safety compliance with team support.
* Overseeing debt management processes and addressing client complaints.
* Maintaining high ethical and professional standards across the practice.
About New Malden Vets
Based on the SW London/Surrey borders, we are a busy small animal practice that prides itself on delivering the highest standards of care to our clients and their pets. Our modern facilities include digital x-ray, dental x-ray, cardiac and abdominal ultrasound, and multiparameter anaesthetic monitors, just to name a few. We are well-established in the local community and are only 30 minutes from Central London by train, with easy access to the A3 for those looking to escape city life.
Join Our Supportive Team
You'll be part of a friendly, supportive team consisting of 6 Vets, 8 Nurses, 1 Veterinary Care Assistant, and 7 Receptionists. Our practice culture is one of mutual support and encouragement, ensuring we continue to provide gold standard care to our patients.
Enjoy a Work-Life Balance
We understand the importance of balancing work with your personal life. That's why we offer flexible working hours tailored to your needs-whether you want to adjust your hours for school holidays, navigate the school run, or simply achieve a healthy work-life balance. We'll work with you to ensure flexibility that actually works!
This full time position requires 40 hours of work per week. Start and finish times can flexible. Occasional Saturday mornings from 8:00am to 1:00pm may be required to support our reception team during absences or holiday cover. There are no out-of-hours, and there is potential to work some hours from home.
Because our people matter
We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from -
Work-Life Balance
* 6.6 Weeks annual leave
* Additional leave for your birthday
Wellbeing
*Private Medical Insurance
*Employee Assistance Programme: 24/7 confidential helpline
*Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
*Initiatives focused on colleague wellbeing
Development
*Learning and development opportunities via the IVC Evidensia Academy
*Access to Vetlexicon - our online encyclopaedia provider
*Infection Prevention and Control Programme
*Quality Improvement Programme
Colleague Benefits
*Company pension scheme. IVC Evidensia will make a contribution as well
*Supporting a greener commute to work with a Cycle to Work scheme and Green Cars Scheme, subject to eligibility criteria
*Voluntary benefits: we give you the flexibility to choose from a range of voluntary benefits to suit you
*Access to discounts/cashback with hundreds of participating retailers
*Discounted treatment for your own pets at an IVC Evidensia practice
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
£0 - £0 a year
Up to £45,000 per annum (DOE)