Practice Manager

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Are you a manager in healthcare looking for an exciting opportunity to lead and innovate? Cleveland Surgery is seeking a dedicated and driven Practice Manager to join our team in Gainsborough. If you have a strong background in practice management or experience in a healthcare or PCN setting, we would love to hear from you.

Key Responsibilities:

• Oversee the day-to-day operations of Cleveland Surgery, ensuring smooth, efficient service delivery.
• Work closely with clinicians, administrative staff, and the wider healthcare team to deliver high-quality patient care.
• Manage staff recruitment, training, and appraisals, fostering a positive and supportive working environment.
• Implement practice policies and procedures, ensuring adherence to NHS guidelines and regulatory standards.
• Manage patient feedback, and complaints, and ensure timely resolution.
• Handle financial management, including budgets, payroll, and monitoring performance against financial targets.
• Coordinate staff rotas, and clinic schedules, and ensure adequate staffing levels.
• Lead on CQC compliance and quality improvement initiatives.
• Maintain effective communication with external stakeholders, including the local PCN and healthcare bodies.
• Drive innovation and improvement projects within the practice.

Working Hours:

You will be working 37.5 hours per week between Monday to Friday. We are flexible and happy to discuss your preferred working hours during the interview. We are also open to candidates condensing their hours into 4 days once they've had time to adjust to the role and team.

Requirements:

Essential:

• Proven experience in a management role within healthcare, ideally primary care or a PCN.
• Strong leadership and organisational skills with the ability to manage a busy practice.
• Excellent communication and interpersonal abilities.
• Proficient in IT systems, including Microsoft Office.
• Ability to manage sensitive situations and information with discretion.
• Knowledge of NHS policies and procedures.

Desirable:

• Experience using SystmOne or EMIS.
• Previous experience in primary care or healthcare practice management.
• Understanding of CQC regulations and compliance standards.
• Experience processing payroll and NHS pensions

What We Offer:

• Competitive salary package.
• NHS Pension Scheme with a 23.7% employer contribution.
• 36 days of annual leave, including bank holidays.
• Opportunities for professional and career development.
• A supportive working environment with a strong focus on work-life balance.
• Employee recognition programmes and events.
• Support from Central Services teams HR, Finance, and Care Navigation.
• Regular support from peers and senior management

About Cleveland Surgery:

Cleveland Surgery is part of a dynamic group of four practices across Lincolnshire, serving a total patient population of 35,000 with Cleveland Surgery serving just over 14,000 patients. We are a forward-thinking organisation committed to delivering exceptional patient care. Our team is passionate about innovation and collaboration to improve the healthcare experience for both our patients and staff.

We live by our core values of Opportunity, Enthusiasm, Support, Innovation, Family, and Balance, and we are looking for a Practice Manager who shares our vision and dedication.

How to Apply:

Submit your CV and a cover letter detailing your relevant experience and why you would be a great fit for the role to Cheila at [email protected]. Alternatively, click 'Apply Now' to submit your application.

Application Deadline: 14/10/2024
Welby Group is an equal opportunity employer, committed to creating a diverse and inclusive working environment.